Field Service Engineer - Washington, DC at Raith America Inc

City of Troy, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

120000.0

Posted On

10 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Troubleshooting, Software Troubleshooting, Instrument Installation, Root Cause Analysis, Electronic Test Equipment, Mechanical Engineering, Ultra-high Vacuum Systems, High Voltage Supplies, Robotics, Electromechanical Systems, Precision Stages, SEM/FIB/TEM Servicing, Customer Support, Technical Documentation, System Qualification, Maintenance and Repair

Industry

Nanotechnology Research

Description

About us We are a world-leading high-tech company developing maskless nanofabrication systems and characterization solutions. Defined by a dynamic environment that is at the forefront of tomorrow’s technological advances on a global scale, we are seeking challengers ready to shape the future with us. We are looking for individuals who thrive in visionary and collaborative environments, bringing their unique strengths and their passion to make RAITH the innovative force it is. Interested to write the next chapters of our success story together with our 450-strong team? Your mission Work out of your home office within commuting distance of Washington DC to support our customers in the Americas, with most of the travel being local to the DC/MD/VA region. Provide remote and on-site support for hardware and software related issues on Raith Nanofabrication systems. Perform instrument installations, qualifications, updates, upgrades, maintenance and repairs. Utilize technical expertise to gather and interpret system data to solve complex equipment issues quickly and effectively with support from Raith Technical Support Specialists Become an expert in operating and supporting Raith systems through our comprehensive internal and on-site training program. Provide feedback for Continuous Improvement on systems and procedures. Communicate with colleagues and Customers at a professional and proactive level. Over time, advance your career by becoming an expert in supporting multiple Raith product lines and providing escalation support for the most challenging issues Your Qualifications Associates or bachelors degree in an Engineering or science-related field. Mechanical or Electrical Engineering degree preferred and Miliary experience a plus. 2 to 5 years practical engineering experience requested. Exceptional team working and communication skills are critically important as well as being solution driven and customer oriented. Outstanding independent problem-solving skills using root cause analysis methods. Experience in servicing precision equipment (installation, maintenance, troubleshooting and repairs). Proficiency with electronic test equipment and hands-on mechanical experience with semiconductor instrumentation. Knowledge of ultra-high vacuum systems, high voltage supplies, robotics, electromechanical systems or precision stages is preferred. Experience servicing SEM/FIB/TEM instruments is a plus Ability to travel locally and occasionally to other locations in the Americas and Europe. Contact person

Responsibilities

Provide remote and on-site hardware and software support for Raith Nanofabrication systems, including installations, maintenance, and repairs. Gather and interpret system data to solve complex equipment issues and provide feedback for continuous improvement.