Overview
TA Instruments is seeking a highly skilled, motivated and customer focused professional to join our world-renowned Field Service Organisation in the Nordics. We would prefer applicants to be based in the Stockholm area of Sweden to maximise the potential of the region, but will look at applicants from outside this area too. This position covers the majority of Sweden and Norway, so travel will be part of the role.
As a Field Service Specialist working for an industry leader, you’ll join a global team of engineers that are committed to ensuring TA Instruments’ legendary service for our customers utilising our scientific instrumentation and software. In this role, you’ll have the opportunity to provide technical expertise on TA Instruments’ innovative product suite (Thermal, Rheology, Microcalorimetry) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Battery development, Environmental, Forensics, Academia and Government industries.
You will be a motivated self-starter looking after the day to day running of your own territory and scheduling your own workload as neccesary. As the focal point of contact for the region, you must be able to multi-task and have the ability to prioritise work throughout the day.
Responsibilities

• Provide excellent customer service to maintain high level of customer satisfaction
• Repair, install, and maintain all currently supported instrument models and accessories; gains knowledge of applications software; calibrate instruments for optimal performance.
• Prepare a variety of reports, logs and documentation of service and repair activities; prepare service reports for input to the product reliability report; maintain up-to-date calibration data, service notes, drawings, and other materials needed for effectiveness.
• Prepare a variety of paperwork to document work in progress, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management.
• Establishes and maintains prompt professional communications with customers and internal resources.
• Provides information to customers regarding service products and offerings; effectively sells service products and contracts to meet annual regional targets
• Manage your own territory to maximise revenue and efficiency, while keeping the focus on customer satisfaction.
  Qualifications