Field Service Engineer with French at Fortive

, , Netherlands -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Gas Detection, Training, Problem Solving, Communication, Collaboration, Data Analysis, Installation, Diagnostics, Software Platforms, Hardware Usage, IP Networks, Wireless Connectivity, French Language, English Language

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Technical Support and Solutions: Provide on-site commissioning, start-up, and installation of Industrial Scientific equipment. Resolve customer issues in a manner that is consistent with the company's mission and values. Offer data-driven consultations, helping customers interpret usage insights and recommend best practices for safety, compliance, and operational improvements Travels to customer sites to perform application assessment and requirements gathering Deliver training to customers, end-users, and channel partners on gas detection principles, software platforms, hardware usage, to promote successful adoption and best practices—conducting virtual sessions (e.g., webinars or online demos) or in-person workshops as part of daily/weekly routines, including developing customized content and assessing post-training effectiveness to drive ongoing usage and support deployment success Support channel partners (e.g., fulfillment centers and distributors) by reviewing performance, leading corrective/preventive actions, and ensuring operational standards for inventory, stock levels, and service quality—through regular virtual check-ins, joint troubleshooting sessions, and collaborative audits. Collaborate with cross-functional teams (e.g., sales, product management, engineering, service) to relay customer feedback, contribute to product roadmaps, defect tracking, and continuous improvements - participating in daily stand-ups, weekly meetings, or ad-hoc projects to align on issue resolutions, share insights from field diagnostics, and support commercial growth efforts. Manages all customer situations in a professional and courteous manner with an emphasis on customer satisfaction and retention 2+ years of experience in a customer-facing role, including hands-on experience with installations, commissioning, diagnostics and issues resolution Fluency in English (written and spoken) and French Bachelor's degree in engineering, Science, or a related technical field, or equivalent work experience. Excellent verbal and written communication skills: must be able to communicate with customers and partners on technical level. Proficiency in computer systems and MS Office programs. Good knowledge of IP networks and firewalls, wireless connectivity. Ability to travel daily (within France and internationally). Valid driver's license Understanding gas detection applications and general knowledge of the industries would be advantageous.

Responsibilities

Provide on-site commissioning, start-up, and installation of Industrial Scientific equipment while resolving customer issues. Deliver training to customers and channel partners on gas detection principles and software platforms.