COMPANY:

Our client is a global leader in in-vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Their products offer automation, convenience, cost-effectiveness, and flexibility. They have helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company’s commitment to improving patient care and lowering overall costs. Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Their life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. They are empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on our clients’ diagnostics instruments, providing lab results for millions of people.

ROLE OVERVIEW:

The Capital Equipment Service Engineer will cover hospitals nationally and sometimes internationally, supporting hardware/software field interventions, including system installation, preventive maintenance, calibration, upgrades, troubleshooting and repair of capital equipment sold, placed on consignment or used as demo.
The product line you will be working on is centred around Electrophysiology equipment used for imaging the heart.
Working with EMEA Capital Equipment Service team members and local sales/clinical staff on the optimal scheduling of field interventions, you will also ensure accurate documentation of these interventions and any capital equipment incidents in line with QA procedures.

RESPONSIBILITIES:

Hardware/Software Field Support: Includes system installation, maintenance, calibration, upgrades, troubleshooting, and repair, as well as demo system maintenance and preparation for congresses.
Schedule and perform planned maintenance (PM) activities
Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
Conduct / assist with installation of instruments, automation and deinstallations
Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
Assist with customer business reviews
Schedule, perform and document hardware and software updates (TSBs)
Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
Perform basic technical coaching and training to other Technical Service Specialists