Field Service Group Leader at Eurofins

St. Louis, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Service Engineering, Calibration, Maintenance, Chromatography Systems, GC, HPLC, UPLC, Technical Troubleshooting, Problem Solving, Customer Service, Communication Skills, Self-Motivated, Proactive, Team Management, Scheduling, Relationship Building

Industry

Medical and Diagnostic Laboratories

Description

Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2024, Eurofins generated total revenues of EUR € 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years. Job Description The Field Service Manager is a Group Leader role, with responsibility for overseeing a group of Field Service Engineers at a particular site. Responsibilities Oversee team of field service engineers performing calibration and maintenance service on a wide range of instruments, from pipettes and balances to plate readers, GC’s, HPLC’s and UPLC’s. Work with CCM Regional Director to implement and manage performance management of staff, including ensuring that individual FSE’s are trained, set appropriate goals and have a clear understanding of the expectations for their roles and career progression. Alongside the Regional Director, manage recruiting and hiring of new staff to the team. Ensure that service personnel are properly resourced to deliver quality service. Assist in scheduling of work orders and manage any scheduling conflicts with both personnel and clients. Build and maintain strong relationships with customers in their territory. Adhere to environmental health and safety guidelines. Effectively communicate with clients and other internal and external parties. Follow Eurofins work policies and all applicable SOPs. Ensure that training on both remains current. Maintain client confidentiality, specifically if information about the customer is obtained from sources other than the customer (e.g. complainant, assessors). Act impartially within the management system. Perform other tasks as assigned by Management. Qualifications Requirements Four-year degree in a related science field (e.g., chemistry, analytical chemistry, electronic engineering, biotechnology, or similar) plus 3-5 years’ experience in a relevant field, e.g. as a Field Service Engineer, as an Analytical Chemist and/or as a supervisor of Analytical Chemists or Field Service Engineers. Experience with chromatography systems, particularly GC’s, HPLC’s and/or UPLC’s. Physical ability to lift and transport equipment and perform tasks in various lab environments Internal and external customer service minded with strong communication skills, a drive to provide the best customer experience possible and assist in building the business. Experience with technical troubleshooting and problem solving Must be self-motivated and proactive Valid driver’s license Clean driving record Infrequent travel within local territory and some overnight travel as needed. Additional Information Working schedule will be Full-Time, First Shift, M-F 8am-4pm. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply. 25% travel may be required. No relocation assistance will be given. This position is NOT remote. What we Offer: Excellent full time benefits including comprehensive medical coverage, dental, and vision options Life and disability insurance 401(k) with company match Paid vacation and holidays Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.

Responsibilities

The Field Service Group Leader oversees a team of Field Service Engineers, ensuring they perform calibration and maintenance on various instruments. They also manage performance, recruitment, scheduling, and client relationships.