Field Service & Installations Specialist (Engineering) - Newcastle at F. Hoffmann-La Roche Ltd - Poland

Cannock Chase, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electro-mechanical Troubleshooting, IT Integration, Preventative Maintenance, Technical Support, Installation, Configuration, De-installation, Relocation, Customer Training, Process Improvement, Problem Solving, Consultative Services, Data Management Systems, Capital Equipment Servicing, Logical Mindset, Resilience

Industry

Biotechnology Research

Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Field Service & Installations Specialist (Engineering) Region: North West / North East (Predominantly Newcastle/Gateshead corridor) The Opportunity: Work That Truly Matters Are you looking for a regional field position where your engineering expertise directly transforms the healthcare landscape? Does the idea of joining a progressive, innovative business at the forefront of delivering cutting-edge diagnostic solutions excite you? With an ambitious pipeline of new equipment and test launches, you will join our Technical Services Group at an opportune time. You will be part of a cross-functional team of experts—including Applications and Information Solutions specialists—delivering a "whole-solution" approach to pathology laboratories across the NHS, Universities, and private providers. The Position: Installation & Operational Excellence Reporting to the Technical Manager, you will act as a critical link in the customer journey. Your role combines the precision of high-complex installations with the agility of proactive field service. Your Key Responsibilities: Strategic Implementation: Lead the installation, configuration, de-installation, and relocation of high-volume, critical analysers (Blood Science, Molecular, and Tissue diagnostics). Lifecycle Support: Deliver comprehensive technical support in a 7-day service model, including planned preventative maintenance and reactive troubleshooting to ensure operational excellence. Technical Troubleshooting: Apply a logical, process-driven mindset to resolve complex electro-mechanical and IT-integrated challenges on client sites. Customer Partnership: Act as a Roche Ambassador, enhancing our reputation through professional consultative services, technical reviews, and customer training. Process Innovation: Contribute to fault diagnosis and administrative reporting to build long-term reliability and efficiency in customer operations. Who You Are You are an ambitious, motivated, and resilient field service professional who thrives in high-paced environments. You are a "big-picture" thinker, able to see how technical milestones fit into the fabric of our organizational strategy. Your Technical Profile: Qualified: HNC/HND level or above in Electronics, Electrical, or Mechanical Engineering. A relevant science subject is also desirable. Experienced: Proven track record in servicing and installing high-value capital equipment (ideally within biomedical engineering, automation, or aerospace). Specialist Insight: Preferably, you will have experience in automated laboratory pathology systems and associated data management systems. Analytically Minded: Robust problem-solving skills with the ability to work comfortably with technical, scientific, and numeric data. Customer-Centric: Confident and collaborative, with the ability to build trust-based relationships in a complex matrix environment. Logistics: Based predominantly in the North East (ideally near Newcastle/Gateshead), but substantial travel and overnight stays will be required across the UK and occasionally Ireland/Agency countries. A valid driver’s license and indefinite right to work in the UK are required. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.

Responsibilities

The specialist will lead the installation, configuration, de-installation, and relocation of high-volume diagnostic analysers while delivering comprehensive technical support within a 7-day service model. Key duties include resolving complex electro-mechanical and IT-integrated challenges and acting as a Roche Ambassador through consultative services and customer training.