Field Service IX at Vertiv

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mechanical Engineering, Customer Service, Field Servicing, Thermal Products, HVAC, AHU, Chiller System, Critical Infrastructure, Communication Skills, Relationship Building, Self-Motivated, Team Player, Time Management, Safety Compliance, Technical Support, Planning

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Responsibilities: Carry out Testing & Commissioning, Preventive Maintenance, Time & Material activities as assigned by team lead for thermal products such as CRAC, Fan Wall, AHU and XDU in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense, and profitability Respond promptly to assigned emergency service calls while on 24x7 standby duty Ensure availability in weekend/holiday and after office hours to support the team Participate in field troubleshooting activities together with technical support team, fellow field engineers and third-party vendors Safety Take all necessary steps to ensure both Vertiv and client OH&S requirements are adhered to. Ensure all safety courses are attended in timely manner. Ensure adequate PPE, appropriate tools and calibrated instruments is used in field activities. Report all incidents on time. Administrative Support Team Lead and Service Manager in planning, scheduling and organizing departmental matters. Author Method of Statement, Risk Assessment, Site Acceptance Test procedures and Incident Reports. Ensure job debriefing is done promptly and OKR is continuously monitored and met. Work hand-in-hand with project management team to plan testing & commissioning activities schedule. Attend all required safety and technical courses. Client Management Maintain proper levels of relationships between the Company and our customers, by ensuring all complaints are reported promptly so that remedial action can be taken. Ensure that a level of competence is maintained to adequately handle the degree of technology required by application via available training and coaching provided by company. At all times ensure that company vehicle, personal dress and appearance are presentable within the restraints of the work to be carried out, the Company policy is well understood, and that Company business is carried out in an efficient and professional manner Requirements: NITEC, Diploma or Degree in Mechanical Engineering, with minimum 2 years of relevant experience Good customer service Knowledge in field servicing of thermal products like CRAC, HVAC, AHU and chiller system. Experience in critical infrastructure is desirable. Customer centric with high level of commitment to meet and exceed customer satisfaction and demands. Good written, oral communication and presentation skills, with experience working with people across different culture and background Good relationship building and management skills with the ability to foster long-term relationships (with internal teams, external partners) Self-motivated and work on own initiative; good team player Action- and results-orientated with a passion for success Aggressive in planning for and achieving targets. Good time management skills. Physical & Environmental Requirement The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Responsibilities

The Field Service IX is responsible for testing, commissioning, and maintaining thermal products while ensuring high service levels for clients. The role includes responding to emergency service calls and participating in troubleshooting activities with various teams.