Field Service IX at Vertiv

, , North Korea -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Refrigeration, Air Conditioning, Customer Service, Safety Practices, Time Management, Communication, Technical Reporting, Problem Solving, Teamwork, Planning, Organization, Oracle Mobile Field Service, FieldDB, Sales Support, Tool Protection, Environmental Service

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Brief Job Description: Thermal Customer Engineer: Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager Responsibilities and Measurement Criteria with Time investment Needed on Each: (This will describe the overall core responsibilities of the role, decision making responsibilities etc.) Respond in a professional manner to all assigned service calls while on duty. Perform all work in a safe manner and in accordance with established company safety policy. Perform all work using good working practice and current codes of practice/legislation relevant to assigned task. Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%. Keep scheduling team informed of changes to your schedule and the status of all open jobs. Maintain the accuracy of the customer listing by reporting errors with the site change form. Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner. Create reports using FieldDB system and ensure regular synchronization. Report sales or service leads to the proper department via the correct process. Support company vision and management decisions. Use email and other Office based programs to maintain/enhance communications processes. Ensure that all Vertiv processes are followed. Protect all tooling and company property issued. Work as part of the service team and support business needs. Take an active role in the callout rota. Qualifications: Required/ Minimum Qualifications: NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning. City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB. Additional / Preferred Qualifications: Excellent computer skills. Previous environmental service experience. Excellent customer service skills. Self-starter, ability to plan, organize and manage time effectively. Clean valid driving license. Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.) None Time Travel Needed: 90% Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

The Field Service IX role involves maintenance and emergency repairs of thermal management products while ensuring excellent customer relations. Responsibilities include responding to service calls, maintaining safety standards, and managing scheduling and reporting tasks.