At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world
This Position reports to:
Business Manager - Commercial&Operations
Manage a team of Commissioning Engineers and ensure technical service activities are implemented in accordance with contract specifications, quality standards, safety requirements and ABB guidelines. Develop and executes technical service offering according to business strategy and ensures customer satisfaction.

• Defines operating guidelines for teams and ensures implementation. Oversees progress, provides technical guidance and ensures resolutions of technical issues within one’s area of responsibility. Drives team performance to ensure delivery as per the parameters of time, safety, and quality set in the contract while following ABB standards.
• Ensures delivery of technical solutions according to service portfolio and customer requirements. Negotiates with customers to define Plant Acceptance Criteria and ensures that the commissioning teams obtain final acceptance certification. Represents commissioning function in project review meetings.
• Implements customer focus, understanding of sense of urgency, and care in their own area of responsibility.
• Enhance customer retention by delivering superior customer service experience in field service activities.
• Oversees contractual work within one’s area of responsibility - conducts regular progress reviews, collaborates with project reviews as required.
• Ensures that the commissioning team is adequately resourced, developed and equipped to meet business needs. Ensures correct assignment of tasks within the commissioning team, defines relevant performance metrics. Creates work plans and time estimates for commissioning work.
• Responsible for the development and operations of training center. Collaborate within the excitation business line to develop material and simulators for customer various training sessions.
• Executes completion of risk assessments and opportunity assessments (e.g. variation orders and claims) and implementation of resulting actions across projects.
• Collaborates, when necessary, with the Supply Chain function to ensure correct suppliers, services and equipment are available to support the commissioning execution.
• Facilitates best practice sharing within the commissioning team. Ensures that the Certification process for Service Engineers is followed.
• Develops and drives continuous improvement activities to improve processes, policies, procedures and effectiveness within one’s area of responsibility.
• Ensures (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates, coaches, and develops direct and indirect subordinates within HR polices.
• Participates in defining the annual budget for area of responsibility and is accountable for managing performance against KPIs established.