Full job description

About the Role

Take your next step, we are looking for an energetic, results-oriented, achiever to join our Sydney Service team. As a Field Service Manager, you will have the opportunity to lead a team of site and field technicians and be responsible for ensuring the operational excellence of the technical service team under your management. Reporting to the Service Manager you will contribute to the continued development of our market leading brand by developing and maintaining business partnerships in our unique and competitive industry.

Requirements

Responsibilities & Duties

• Actively pursuing new business and conducting service presentations.
• Deliver on service agreements and increase customer satisfaction.
• Maintain direct contact with current and prospective customers.
• Deliver excellent customer service, manage customer relations and promote customer retention.
• Manage the overall selection, preparation and training of the field service staff.
• Provide skill development and improve work performance to achieve overall growth and business success.
• Ensure that technician's performance is monitored daily and in line with the weekly service KPI's.
• Management of work allocation to ensure that the Company meets its customer requirements.
• Effectively manage labour productivity within your designated area.
• Identify shortfalls in performance and address these concerns as required.
• Identifying areas for continuous improvement and implement changes designed to set industry best practice.
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