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Join a Growing Global Team

systemsGo is expanding rapidly and we’re looking for an experienced Field Service Engineer who thrives on delivering high-quality IT solutions to our clients. If you’re dependable, curious, and excited by new challenges, this is your opportunity to work with a dynamic, multicultural team and grow your skills in a supportive environment.

At systemsGo, we’re recognized for consistently delivering top-tier IT services that bridge global standards with local expertise. Our proven business model and deep understanding of supporting international companies ensure satisfied clients and long-term partnerships.

What You’ll Do

• Provide scheduled and ad hoc onsite and remote support to systemsGo clients.
• Troubleshoot IT infrastructure and network-related issues, ensuring timely resolution.
• Install, configure, and test computer and network systems for projects.
• Assist with engineering tasks under the guidance of Service Delivery Manager.
• Communicate effectively with clients and internal teams about system status and requirements.
• Monitor and escalate critical issues to management when necessary.
• Support the sales team by gathering technical information during client visits.
• Follow systemsGo’s methodologies to deliver consistent, high-quality service.
• Continuously develop your IT and communication skills to stay ahead in a fast-paced environment.

What We’re Looking For

• Diploma/Degree in Computer Science, Information Technology, or related field.
• 3+ years’ experience in IT end-user support or service delivery.
• Hands-on experience with office IT environments (PCs, printers, peripherals).
• Knowledge of network infrastructure (cabling, circuits, network devices).
• Strong customer service skills—able to explain technical issues clearly and summarize results effectively.
• Ability to work independently and as part of a team, following instructions to completion.
• Solid problem-solving skills and a proactive approach to learning.
• Language: Professional English required

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About the Role

Take your next step, we are looking for an energetic, results-oriented, achiever to join our Canberra Service Team. As a Field Service Manager, you will have the opportunity to lead a team of site and field technicians and be responsible for ensuring the operational excellence of the technical service team under your management. Reporting to the Branch Manager you will contribute to the continued development of our market leading brand by developing and maintaining business partnerships in our unique and competitive industry.

Requirements

Responsibilities & Duties

• Actively pursuing new business and conducting service presentations.
• Deliver on service agreements and increase customer satisfaction.
• Maintain direct contact with current and prospective customers.
• Deliver excellent customer service, manage customer relations and promote customer retention.
• Manage the overall selection, preparation and training of the field service staff.
• Provide skill development and improve work performance to achieve overall growth and business success.
• Ensure that technician's performance is monitored daily and in line with the weekly service KPI's.
• Management of work allocation to ensure that the Company meets its customer requirements.
• Effectively manage labour productivity within your designated area.
• Identify shortfalls in performance and address these concerns as required.
• Identifying areas for continuous improvement and implement changes designed to set industry best practice.

Skills & Experience

You will be a passionate, pragmatic, problem solver who can demonstrate a strong drive for results, coupled with superior customer focus. We are looking for a person who is confident in leading others and should therefore demonstrate management experience and the ability to inspire and motivate a team.

You will be able to demonstrate capabilities of achieving results in a competitive business environment in the same or similar role within the Materials Handling/Automotive/Capital Equipment industries.

Prior successful management of a customer base, ability to work actively pursue new business, high energy and motivation to succeed in addition to superior organisation, excellent verbal and written communication skills and good negotiation skills are all requirements of this role. Tertiary Qualifications and Degrees in business or related fields will be highly regarded.

Benefits

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.
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• Opportunities for advancement

 

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Due to continued growth, CEA is looking for Service Technicians to join our team located in Horningsea Park.

Working as part of a team, you will be responsible for the provision of; safe, efficient and compliant diagnostics, as well as maintenance and repairs to our customer base.

An attractive wage | Permanent full-time positions | Healthy work-life balance | Opportunity to upskill | Employee referral bonus scheme

About Us

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, Dynapac and Komptech.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.

About you:

• AUS/NZ Trade qualified Diesel Mechanic, Automotive Electrician, Plant Mechanic or similar
• Experience in maintaining, servicing and repairing of mobile equipment in a mining or heavy industry environment.
• Experienced in diagnosis and fault finding in the mechanical assessment of machinery for repair, maintenance and service in the field.
• Demonstrated skills in understanding customer support requirements.
• Ability to work unsupervised and follow instructions
• Team player who will adhere to and promote the Company's Values & Behaviours
• Current drivers licence
• Whilst not required applicants with OEM experience are highly desired

Benefits:

• Full time permanent positions ranging from $80 000 - $90 000 per annum (depending on experience) + Super + Overtime
• A commitment to your ongoing professional development
• Employee milestones, reward and recognition and referral programs
• Access to Private Health Corporate Discounts with HBF
• Employee Benefits Program (Perkbox) - access to discounts from hundreds of brands!

Why work with us:

• Growing family owned and operated;
• Career advancement opportunities, locally & nationally;
• Great team with a friendly supportive culture;
• Employee assistance and wellbeing program for employees and for members of their household; and

On Offer

• Stable employment
• Competitive wage
• Ongoing training both internal and factory
• Long-term career opportunity

About CEA: