Field Service Manager (KitchenAid) at Acosta Inc

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

0.0

Posted On

30 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Thinking, Operational Leadership, Business Acumen, Technical Aptitude, Communication, Relationship Management, Organization & Agility, Tech-Savvy, Service Operations, Performance Data Analysis, Vendor Management, Cross-functional Collaboration, Bilingualism, Quality Assurance, After-sales Support, Reverse Logistics

Industry

Retail

Description

As a key member of the KitchenAid Small Appliance Team, the Field Service Manager (Bilingual) is responsible for leading the Authorized Service Network of external service companies and ensuring a high-quality, consistent repair experience for KitchenAid Small Appliance owners. This role oversees service provider onboarding, day-to-day operational performance, service quality, and continuous improvement initiatives across the network. The Field Service Manager analyzes performance data and service trends to identify opportunities, make recommendations, and implement changes that support business goals and elevate customer experience. This position also requires strong cross-functional collaboration and the ability to adapt communication style to suit a variety of audiences, including service partners, internal stakeholders, and leadership. This position is based out of our client's office in Mississauga, 5 days a week. Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. AI and Automated Decision-Making Notice We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment. If you have questions about our use of AI in recruitment or require an accommodation, please contact privacy@acosta.com [privacy@acosta.com]or by calling us at 1-800-377-2754. For more information about how we handle your information you can consult our privacy notice here: https://www.acosta.group/privacy-policy/ [https://urldefense.com/v3/__https:/www.acosta.group/privacy-policy/__;!!OrxsNty6D4my!6ZfS6UTmATM8tESoOXtqH-6AnUVPuoBcH2TZVq9GPNXm9vIDyGDLXKXYsKEZPZcveNEE0xPdSnuJmgA$]. By applying, you agree to our Privacy Policy [https://www.acosta.group/privacy-policy/] and Terms and Conditions of Use [https://www.acosta.group/terms-and-conditions-of-use/]. #DiscoverYourPath

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Responsibilities

Lead the Authorized Service Network of external companies to ensure a high-quality repair experience for KitchenAid small appliance owners. Analyze performance data and service trends to implement improvements that support business goals and elevate customer experience.