Field Service Manager at KONE

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Resource Management, Customer Engagement, Team Motivation, Planning, Repair Works, Maintenance Works, Inventory Control, Rostering, Performance Management, Skill Development, Business Relationship Development, Customer Satisfaction, Safety Commitment, Emotional Intelligence

Industry

Industrial Machinery Manufacturing

Description

Great benefits and remuneration – Base + car allowance+ bonus Work with industry-leading products and technology Join a global organisation with a strong focus on training, safety and quality At KONE, you'll find innovation that goes somewhere We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play. Our work will take you in different directions. We’re looking for a Field Service Manager to join our Service team for our Sydney CBD area. You will be working closing with some of our key clients while supervising and co-ordinating the activities of field technicians in our Service team, using your ability to manage people and resources, engage proactively with customers and motivate and inspire your team. What will you be doing? Planning and delivering repair/maintenance works Monitoring material inventory control and technician rostering Managing performance and skill development of the team Spending time out in the field developing business relationships Develop and maintain customer satisfaction Are you the one? Mechanical/Electrical trade qualifications desirable Previous experience in a fast paced service environment Experience from construction, facilities management or vertical transport industries preferred Proven success in coordinating multiple tasks across multiple teams Strong commitment to safety in the workplace Ability to interact with customers and ensure positive impact High emotional intelligence What do we offer? Enjoy career progression opportunities within a global organisation Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work Grow with comprehensive learning and development programs covering a wide range of professional skills A job at KONE is the start of an experience like no other. You’ll find a bunch of passionate “lifties”, and maybe even become one yourself! Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position. This role is being sourced directly by KONE. We respectfully request no agency approaches. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://careers.kone.com/en/ Did you know KONE moves over one billion people every day? In 2024, we had annual net sales of EUR 11.1 billion. We employ over 60,000 driven professionals in close to 70 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

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Responsibilities

The Field Service Manager will be responsible for planning and delivering repair and maintenance works while monitoring material inventory and technician rostering. This role also involves spending time in the field to develop business relationships and ensure high levels of customer satisfaction.