Field Service Manager at Kone

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Team Leadership, Operational Planning, Stakeholder Management, Communication, Performance Management, Conflict Resolution, Commercial Awareness, Emotional Intelligence, Resource Coordination, Safety Management, Customer Retention

Industry

Industrial Machinery Manufacturing

Description

Great benefits and remuneration Lead customer relationships in a market-leading service business Join a global organisation with a strong focus on people, safety and quality At KONE, you'll find innovation that goes somewhere We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award‑winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play. Our work will take you in different directions. We’re looking for a Field Service Manager to join our Auckland Service Team, based in Grey Lynn. This is a highly customer‑focused leadership role, ideal for someone who thrives on building strong relationships, leading through communication, and lifting service experience through clarity, trust and engagement. You’ll lead and run an established, capable team of technicians on a day-to-day basis, while also acting as the primary connection between our customers and our service operation. Through strong relationships and a deep understanding of customer needs, you’ll play a key role in strengthening customer loyalty and supporting the ongoing growth of our service business. What will you be doing? Acting as the primary point of connection for a portfolio of customers, ensuring clear, proactive and professional communication Planning, prioritising and coordinating maintenance and repair activities across the technician team to consistently deliver on customer expectations Leading, coordinating and running the day-to-day activities of an established team of technicians, including planning, performance, and development Spending time in the field building strong relationships and gaining a deep understanding of customer needs Owning customer relationships to support the retention and long‑term growth of service partnerships Identifying opportunities to add value for customers by aligning service delivery to their evolving needs Partnering with internal sales and service teams to ensure customer solutions are delivered seamlessly Using customer insight and feedback to drive continuous improvement and support sustainable business growth Championing safety, quality and consistent ways of working across the service team Are you the one? You don’t need to come from a technical trade background. We’re looking for someone who brings: Experience in customer‑facing leadership roles within service, operations, facilities, construction or similar environments Proven ability to build credibility, trust and long‑term relationships with customers Outstanding communication skills, with the ability to influence and align stakeholders Confidence leading teams and delivering operational outcomes through others in a field or service environment Ability to coordinate and prioritise field‑based activity, ensuring teams are set up to deliver safe, high‑quality outcomes A strong customer mindset with high emotional intelligence A sound commercial understanding and appreciation of how customer experience drives business performance A strong commitment to safety and doing things the right way What do we offer? Career progression opportunities in a global organisation Access to world‑class learning and development programs A supportive, high‑performing service leadership team A competitive total rewards package designed to recognise and motivate The opportunity to work with industry‑leading technology across high‑profile customer sites Note: Applicants must be a permanent resident or citizen of New Zealand, or a citizen of Australia. This role is being sourced directly by KONE. We respectfully request no agency approaches. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://careers.kone.com/en/ At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

Responsibilities

Lead a team of technicians to deliver maintenance and repair activities while serving as the primary point of contact for a customer portfolio. Focus on strengthening customer loyalty, driving business growth, and ensuring safety and quality standards are met.