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Field Service Manager - Operations Department at Rentokil Initial Group

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management, Sales, Productivity, Expense Management, Customer Service, KPI Monitoring, Coaching, Team Motivation, Scheduling, Collaboration, Problem Solving, Communication, Leadership, Time Management, Detail-Oriented, Organized

Industry

Environmental Services

Description

Responsibilities: Manage day-to-day operations and staff performance to maximize sales, productivity, and manpower efficiency. Support expense management to ensure profitability in accordance with financial objectives. Handle customer inquiries, requests, and complaints professionally. Establish and maintain strong relationships with customers through regular visits. Monitor and report on KPIs to assess operational efficiency. Coach and motivate team members, fostering collaboration and recognizing performance. Oversee manpower scheduling to ensure high-quality service delivery. Collaborate with other departments to ensure seamless operational integration and problem resolution. Higher Diploma with at least 5 years of management experience, preferably in the pest control/Cleaning service or F&B industry. Strong time management and prioritization skills in a fast-paced environment. Excellent problem-solving and communication skills with the ability to work independently. Self-motivated, detail-oriented, and well-organized. Proven leadership skills and team management experience. Proficiency in spoken and written English and Chinese. Proficient in MS Office (Word, Excel, and PowerPoint). Are you interested? Here's what you can expect when you join us: Competitive salary package and 13-month salary. 5-6 day work week with flexible working hours. Paid public holidays, annual leave, and marital leave. Comprehensive medical and dental insurance (including Chinese medicine and acupuncture). Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services). Offer learning & development and Training program. Excellent promotion opportunities and company culture. Excellent company culture. Staff recognition awards.

Responsibilities

Manage daily operations and staff performance to maximize sales and productivity. Establish strong customer relationships and monitor KPIs for operational efficiency.