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Field Service Manager at Pella Tennessee LLC
Nashville, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Team Management, Communication Skills, Organizational Skills, MS Office Proficiency, Training, Onboarding, Problem Solving, Collaboration, Policy Compliance, Product Knowledge

Industry

Wholesale Building Materials

Description
Description Summary: Responsible for overseeing the client experience as it relates to Service. Directly manages a team of Service Technicians and how they interact with external and internal customers. Essential Duties: Oversees the Service Technicians and their interactions with external and internal customers Owns the customer service experience as it relates to the Field Service Team Ensures the team engages and responds to customer request and concerns promptly Trains and onboards new Service Technicians Responsible for submitting payroll hours as it relates to the Field Service team Handles escalated client concerns and ensures timely resolutions Communicates and partners with other departments and divisions to foster a team atmosphere Ensures all current policies and procedures within the department are followed Closely monitors product changes and conducts training where necessary. Partners with the Inside Service Manager to deliver high customer satisfaction as it relates to the Service experience Requirements Qualifications: College degree preferred but not required Window and Door experience preferred. 2 years’ experience with direct reports Excellent oral and written communication skills. Excellent organizational skills. Proficient with MS Office. Ability to Work with limited supervision. Must be a team player.
Responsibilities
The Field Service Manager oversees the Service Technicians and ensures a high-quality customer service experience. They handle escalated client concerns and communicate with other departments to foster teamwork.