Why come and work with us?
WASHCO is a leading company who supply and distribute laundry equipment. We pride ourselves on high values, and our commitment to our staff and customers alike. We’re passionate about what we do and it’s important to us that we work responsibly; looking after our employees, supporting the communities we work in and minimising our impact on the environment. We support, develop and value our staff, giving them the opportunity to be the best they can be.

We feel hard work should be rewarded, that is why our employee benefits include:

• Employee Discount (after a qualifying period)
• Generous Maternity and Paternity.
• An enhanced company pension scheme (subject to eligibility criteria).
• Generous holiday allowance calculated at 6.6 times your weekly contracted hours.
• Training and Development programs including fully funded apprenticeship opportunities.
• Support for community projects.
• Wellbeing support provided by the Retail Trust which is free to use for all our employees.
• Healthshield Cash Plan
• Life Insurance.
• Discounted Gym membership.
• Recognition for Long Service.

Job Advert: Field Service Manager
We are looking for a motivated and experienced Field Service Manager with a passion for people, performance, and service excellence to lead our regional engineering team.
WASHCO is an exciting and innovative company that has redefined how laundry services and equipment are delivered across the UK. We are continuing to grow and invest in the future, integrating new technologies and striving for ultimate efficiency. As we evolve, this role will play a critical part in shaping and delivering service operations aligned with our strategic ambitions.
We are passionate about innovation, people, and outstanding service—and we want you to grow with us.

What Does the Role Include?

• Leadership: Manage and develop a regional team of engineers, supported by Chief Technicians. Inspire, coach, and set high standards.
• Performance: Drive key metrics including first-time fix rate, SLA compliance, and customer satisfaction.
• Problem-Solving: Resolve technical issues and customer complaints swiftly and professionally.
• Strategy: Support the introduction of new products, services, and improvement initiatives in the field.
• Compliance & Audits: Ensure health and safety regulations are met through regular field audits.
• Communication: Act as a key link for internal updates and change initiatives across the region.
• Adaptability: Deputise for other Field Service Managers as needed and provide support across functions.

What Skills and Experience Are Required?

• Strong leadership and interpersonal skills
• Excellent problem-solving ability and a proactive, can-do mindset
• Technical understanding of service operations
• Passion for innovation and customer service
• Ambition to grow and develop with us long-term

As part of your application, please include a one-page cover letter outlining how your qualifications, career experience, and achievements make you the right fit for this exciting leadership role.
We want someone who’s ready to challenge themselves, drive change, and help shape the future of our service operations.
As a member of our friendly and energetic team, we are looking for an engaging personality to build rapport with colleagues, providing them with the best possible experience. You would be someone who shares our company values of Honesty, Respectfulness, Loyalty and Accountability.
When recruiting we always look for individuals who share our values and can add their personality. We encourage our teams to bring forward their ideas and help contribute to our business.
We are a company that values our staff and their work/life balance and therefore are happy to discuss flexible working opportunities to continue to gain specialist knowledge

• Leadership: Manage and develop a regional team of engineers, supported by Chief Technicians. Inspire, coach, and set high standards.
• Performance: Drive key metrics including first-time fix rate, SLA compliance, and customer satisfaction.
• Problem-Solving: Resolve technical issues and customer complaints swiftly and professionally.
• Strategy: Support the introduction of new products, services, and improvement initiatives in the field.
• Compliance & Audits: Ensure health and safety regulations are met through regular field audits.
• Communication: Act as a key link for internal updates and change initiatives across the region.
• Adaptability: Deputise for other Field Service Managers as needed and provide support across functions