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Field Service Power Generation Supervisor at CUMMINGS INC

, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Service Coordination, Technical Support, Customer Service, Quoting, Performance Management, Logistics Management, Microsoft Office, Diesel Engine Knowledge, Generator Knowledge, Employee Relations, Resource Planning

Industry

Motor Vehicle Manufacturing

Description

We are looking for a talented Field Service Power Generation Supervisor to join our team specializing in Service for Cummins, Inc. in Evansville, IN. In this role, you will make an impact in the following ways: * Supervise Technicians: Oversee Service Technicians and/or Service Team Leaders, coordinate their schedules, communicate repair plans, and monitor productivity and repair quality. * Provide Coaching and Feedback: Offer guidance and feedback to Service Technicians and Team Leaders, conduct performance reviews, and support their professional growth. * First-Level Support: Assist Service Technicians with initial support needs and escalate technical issues when necessary. * Manage Service Logistics: Ensure efficient use of materials, equipment, and personnel while maintaining safety and quality standards. * Develop and Review Quotes: Create and verify quotes for accuracy before communicating with customers and provide updates on repair status and any changes. * Monitor Repair Status: Track the progress of open repairs, addressing any issues that may delay completion within the quoted timeframe. * Monitor Branch Goals: Set and review goals and targets for the branch, ensuring high levels of customer satisfaction. * Resolve Customer Concerns: Address customer issues related to warranties and build strong relationships through regular, professional communication. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

Supervise and coach service technicians to ensure high-quality repairs and productivity in power generation services. Manage service logistics, develop customer quotes, and resolve client concerns to maintain high satisfaction levels.