JOB DESCRIPTION

We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
As a Field Service Representative, you will provide on-site support to BD customers that includes, but is not limited to support of installation, corrective maintenance, preventative maintenance, removals and other support needed for our portfolio of robotized systems dedicated to the automated preparation of pill dispensers in pharmacies, part of our Medication Management Systems Pharmacy Automation & Dispensing products. Troubleshoots issues to resolve root cause and identifies possible solutions, with a focus on improving customer satisfaction in all interactions. This position will be based in Moncton, NB, supporting NB, NS, NL, and PEI with travel up to 60%. May need to support other provinces as needed.

EDUCATION AND EXPERIENCE REQUIRED

• DEP or DEC in mechanical engineering, industrial mechanics, automation or other relevant training.
• Two (2) plus years experience in a field service role, or in a similar position related to automation and technical service - providing equipment installation, corrective and/or preventative maintenance.

KNOWLEDGE AND SKILLS REQUIRED

• Fluency in English (read, speak, write) is required.
• Must be able to travel to the USA for trainings as required.
• Possess and maintain a valid driver’s license and a past clean driving record for a minimum of 3 years, as well as meet BD’s auto safety standards.
• Able to lift a minimum of 70 lbs, and work on your feet for extended periods. This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting.
• Understands and applies a well-adapted troubleshooting methodology when collaborating with customers on sophisticated technical issues.
• Demonstrates excellent interpersonal skills, confirmed organizational / prioritization skills and a passion for providing excellent service.
• Strong client-service orientation along with a high sense of urgency.
• Ability to multi-task and be adaptable to changing business environments.
• Strong analytical and problem-solving skills.
• Possesses strong time management skills and work effectively without direct supervision.
• Comfortable working in a multi-functional dynamic team environment and work independently.
• Flexibility for rotational schedules (weekends).
• Proficient with MS Office tools (Outlook, Word, Excel, PowerPoint).

PREFERRED QUALIFICATIONS

• Preferred professional experience in technical support, field service, and implementation, training, and installation of dispensing and/or pharmacy automation an asset.
• French bilingualism an asset.
  At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
  For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

• Travel to customer sites and provide courteous and professional technical support, where you will carry out repairs and maintenance on medical device robotic systems as required, according to established procedures, including train and support our clients in the maintenance of them.
• Update equipment and software.
• Conduct follow-up visits to meet customer needs.
• Prepare and write service reports in accordance with internal standard operating procedures.
• Participate in the continuous improvement of the company’s departmental practices.
• Additional tasks as needed.