Established in 2006 as a division of Golden State Foods, Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the United States. With approximately 3,200 associates, QCD is headquartered in Frisco, Texas, is values-based, and provides over 17,000 deliveries a week from 25 Distribution Centers strategically located throughout the country.
At QCD, it’s all about our people. Our teams are creative, passionate, and care about innovatively supporting our customers and developing our teams. Whatever your area of expertise, you can be part of a team that’s proud of its history and excited for our growth-filled future.
Serve as a QCD representative in the field, responding to customer distribution and supply needs and supporting the Customer Service Department and regional facility operations to ensure positive customer relations and communication. Pay is commensurate with experience. This role is bonus eligible. College graduates are encouraged to apply.

We are looking for the following qualities:

• Warm and personable
• Business professional
• Travel ready – we’ve got a massive service footprint and would really need someone who is prepared for multi-day travel
• Restaurant Leadership experience would be a plus

If this is you, apply today!

KNOWLEDGE OF (B/BASIC; J/JOURNEY; E/EXPERT):

• Customer service concepts and techniques (E)
• Order processing concepts and procedures (J)
• Distribution concepts and procedures (J)
• Transportation concepts and techniques (J)
• Continuous Improvement concepts (B)
• Storage and shipment of food and allied products (J)
• Cold chain, warehouse management and traceability (J)
• JDE/ERP Systems, Power BI and logistics technology (B)

SKILL AND ABILITY TO:

• Communicate and coordinate effectively with internal and external customers
• Resolve customer complaints effectively and efficiently
• Interpret data and present on findings
• Work independently
• Work effectively in a general office environment, with a focus on high levels of quality and customer service
• Travel via airplane and drive an automobile
• Act in accordance with GSF’s Values and Creed
  LEADERSHIP/MANAGEMENT RESPONSIBILITY Not applicable.

MINIMUM QUALIFICATIONS: Education and experience equivalent to:

• Education/Certification: Bachelor’s degree in management, business, or supply chain management from an accredited college or university.
• Experience: 1 to 3 years of relevant work experienc

• Receives and follows up on customer concerns regarding delivery routes and timing, products, promotions, and other service issues, acting as a QCD representative and liaison between customers and vendors to ensure 100% customer satisfaction. (70%)
• Monitors and reviews delivery procedures with store managers and drivers to ensure efficiency and customer satisfaction. (10%)
• Monitors product delivery to ensure product safety and proper handling of temperature-sensitive products. (5%)
• Provides input regarding routes to identify potential cost savings, quality and service metrics to ensure customer satisfaction. (5%)
• Analyze metrics/data to determine root cause for correction to increase performance and customer satisfaction. (5%)
• Assist in providing associate training as needed. (5%)
• Performs other related and assigned duties as necessary.

MINIMUM QUALIFICATIONS: Education and experience equivalent to:

• Education/Certification: Bachelor’s degree in management, business, or supply chain management from an accredited college or university.
• Experience: 1 to 3 years of relevant work experience