Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

YOUR ROLE:

We are currently looking for a fully bilingual (English/French) Field Service Representative to join our team in Laval on a permanent full-time basis. If you are someone who enjoys being part of a collaborative service team focused on providing an excellent level of support to internal and external customers, we invite you to apply.
In this role, you will be a part of the Eastern Canada service team and perform field service of medical devices to customer sites and patients’ homes. Some of the many tasks include after-sales service activities, equipment cleaning/decontamination, inspection, upgrading, testing and record keeping. You are able to work in a fast-paced team environment, meet service commitments, installation deadlines and produce quality results. Due to equipment availability requirements, you must be available “on call” during evening or weekends on a rotating schedule.

WHAT YOU’LL DO:

• Adhere to technical procedure, this includes servicing, maintaining, cleaning and decontamination, upgrading, and testing and validation of each serviced device.
• Interacting with customer and patients in a positive, professional, helpful manner that results in a positive experience for the customer
• Maintain accurate, useful and complete maintenance records in Baxter’s maintenance systems.
• Producing quality results
• Meeting service targets
• Maintains accurate, useful and complete service records in Baxter’s service systems
• Maintains and ensure certification of all work and test equipment as per company operating policies and procedures.
• Comply with all applicable Baxter policies and procedures.
• Visiting customer sites and patients’ homes both in the province of Quebec and in Eastern Ontario. Some service trips may be required in the Maritimes on rare occasions.