Field Service Representative at Veolia Environnement SA

Jamshedpur, Jharkhand, India -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Installation, Repair, Maintenance, Testing, Troubleshooting, Reporting, EHS Compliance, Team Management, CRM, Customer Relationship Building, MBR Systems, Biological Process, Filtration Process, CIP, Data Analysis

Industry

Environmental Services

Description

Company Description About Veolia Veolia group aims to be the benchmark company for ecological transformation. In 2022, with nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste. Job Description FSR for East region - Tata Steel Jamshedpur supporting 115K$ annual business.  Undertake all customer support tasks to maintain the system assigned.  Operate efficiently to conclude all on site installation, repair, maintenance, and test activities.  Guarantee that the work progress accurately follows the agenda  Perform troubleshooting and strive to resolve issues  Produce frequent and analytical service reports  Adhere to company’s given rules and regulations in EHS and other policies.  Good attitude in terms of team management & CRM.  Discern customer needs and offer advice or recommendations  Formulate relationships of trust with customers. Qualifications 3 -5 years of experience with Diploma (Chemical)/ B.Sc / M.Sc- Chemistry Additional Information ● EHS: The incumbent should actively work and ensure adequate RA, SOP, SMP, Checklist and other EHS related requirements. Ensure all legal requirements should comply within stipulated time. Should practice best practices e.g., toolbox, audit, training etc. at site. ● People management: Providing guidance and direction to O&M team members, monitoring performance, and recognizing individuals. Identifying the developmental needs and helping them to improve their knowledge, skills, and performance. Encouraging and building mutual trust, respect, and co-operation amongst team members ● Customer Management: The incumbent should be smart enough to deal with customer’s expectations within the scope of job. Collaborating with multiple stakeholders and ensuring the result. ● Services management: Establish service excellence and 9 Standards at site. Ensure all process, operational incidents and EHS related information are reported, investigated for root cause analysis and appropriate actions are initiated. Should proactively initiate VGP and initiate internal and external review. ● Finance: To ensure timely submission/collection of invoices and its processing. Regular follow-up for payment collection and ensure PD should be at minimum level. Initiate necessary actions to reduce cost of operation and maintenance. ● Digital tools, Report, and review: The incumbent should be well versed with usage of laptop/computer system - google mail and other google tools, MS Office others, prepare reports, trends, presentations etc. for different reviews. The candidate should be competent using and analyzing data through digital tools e.g., Insight, ServiceMax, Gensuit and others. ● Problem Solving: Identifying problems, analyzing, doing RCFA reviewing related information to arrive at the best possible solutions to be implemented for fixing any issue. ● Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. ● Engineering Technology: Knowledge and hands on experience of maintaining MBR systems and related equipment. He should be well versed in biological process, filtration process, CIP, and related troubleshooting. The incumbent should know or be aware of other technologies e.g., UF, RO, EDR, ZLD etc. ● Data Management: Ensure timely update of plant related data into system in soft copy or recording in hardcopy and finally utilize the data smartly for performance enhancement. ● Ethics and compliances: Should be transparent, compliant and demonstrate integral culture amongst employees by setting up high standards of ethics and compliance. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. Contract type: Standard

Responsibilities

The Field Service Representative will undertake all customer support tasks to maintain assigned systems, efficiently concluding on-site installation, repair, maintenance, and testing activities while ensuring work progress adheres to the schedule. Responsibilities also include performing troubleshooting, resolving issues, producing analytical service reports, and adhering to EHS regulations.