Field Service Supervisor – China at Repligen

Xuhui District, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Service Management, Technical Support, Installation, Preventive Maintenance, Repair, Team Leadership, Customer Communication, Salesforce, Operational Excellence, Documentation, Bioprocess Equipment, Life Sciences, Problem Solving, Collaboration, Mentoring, Service Business Development

Industry

Biotechnology Research

Description

Overview The Field Service Supervisor – China will manage and develop a small local team of Field Service Engineers while remaining hands-on in providing installation, maintenance, and technical support for Repligen systems. The role will also take the lead in service scheduling, customer communication, and service business development—ensuring that Chinese customers receive world-class support aligned with Repligen’s global standards. Responsibilities Key Responsibilities Perform installation, preventive maintenance, repair, and qualification (IQ/OQ/SAT) of Repligen systems at customer sites. Act as China’s service scheduler, coordinating all service visits, ensuring accurate Salesforce updates, and maintaining clear communication with customers. Lead and mentor two Field Service Engineers, fostering technical growth, teamwork, and adherence to service standards. Promote Repligen’s service offerings — including preventive maintenance programs and service contracts — to drive customer satisfaction and business growth. Ensure full compliance with Repligen’s SOPs, documentation standards, and quality system requirements. Serve as the first line of contact for local customers and internal stakeholders, ensuring fast and effective issue resolution. Drive process and operational excellence to improve productivity and reduce costs. Collaborate closely with the APAC and global service teams to align on tools, processes, and customer support strategy. Qualifications Qualifications Bachelor’s degree in Engineering, Electronics, Automation, or a related technical field. Minimum of 6–8 years of hands-on field service experience, ideally in the bioprocess, analytical, or life sciences equipment industry. Prior experience leading or coordinating a small technical team is strongly preferred. Proven ability to communicate effectively with customers and manage multiple priorities. Working knowledge of Salesforce or other CRM/service management platforms. Strong organizational and documentation skills with a focus on operational excellence. Additional Requirements Fluent in Mandarin and English, both written and spoken. Willingness to travel domestically (up to 40%) and occasionally within APAC. Valid driver’s license and passport.

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Responsibilities

The Field Service Supervisor will manage a local team of Field Service Engineers while providing hands-on installation, maintenance, and technical support for Repligen systems. The role includes service scheduling, customer communication, and promoting service offerings to ensure customer satisfaction.