Field Service Supervisor - Heavy Machinery at Al Marwan Group Holding

Sharjah, Sharjah Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Planning, Scheduling, Supervision, Technical Guidance, Troubleshooting, Diagnostic Skills, Hydraulic Systems, Engines, Transmissions, Axles, Resource Management, Customer Complaint Handling, HSE Compliance, KPI Monitoring, Documentation Accuracy, Warranty Compliance

Industry

Construction

Description

Who we are Founded in 1978, Al Marwan Group is a diversified organization serving the construction, heavy machinery, Oil & Gas, real estate, developments and Hospitality sectors across the GCC. The Group operates through multiple business units and subsidiaries, delivering integrated solutions supported by strong operational expertise and a well-established regional presence. Job Summary The Field Service Supervisor is responsible for overseeing all field service operations related to heavy machinery across assigned locations within the UAE. The role involves managing and coordinating field service technicians to ensure timely response to equipment breakdowns, preventive maintenance, and on-site repairs while maintaining high standards of safety, quality, and customer satisfaction. The Supervisor acts as a key link between customers, the workshop, parts department, and management to ensure smooth service delivery, optimal utilization of manpower and resources, and achievement of operational performance targets. The position also ensures compliance with company policies and UAE safety regulations while supporting continuous improvement in service efficiency and reliability. Key Responsibilities The key duties and responsibilities of the Field Service Supervisor include, but are not limited to: Plan, schedule, and supervise field service jobs (breakdowns, repairs, PM services). Allocate technicians based on skill set and job priority. Provide technical guidance and on-site support when required. Monitor job completion, service reports, and documentation accuracy. Ensure proper usage and control of tools, equipment, and service vehicles. Coordinate with Parts Department for timely availability of spare parts. Maintain service KPIs (response time, first-time fix rate, productivity, etc.). Conduct toolbox talks and ensure strict adherence to HSE standards. Prepare daily/weekly service reports and manpower performance reports. Ensure warranty compliance and proper documentation for claims. Handle customer complaints and escalate critical issues to management. Required Skills & Qualifications Education: Bachelor’s Degree or Diploma in Mechanical Engineering. Experience: 5–8 years experience in heavy equipment service, At least 2–3 years in a supervisory role (preferred). Strong technical knowledge of heavy equipment. Experience with hydraulic systems, engines, transmissions, and axles. Ability to work under pressure and manage multiple priorities. Valid UAE Driving License (mandatory). Excellent troubleshooting and diagnostic skills.

Responsibilities

The Field Service Supervisor plans, schedules, and supervises field service jobs, allocating technicians based on skills and priority while providing necessary on-site technical support. This role also involves monitoring job completion, coordinating with the Parts Department, and ensuring adherence to service KPIs and safety standards.