Field Service Supervisor - KuRFS Radar and Coyote CUA (McKinney / OCONUS) at Raytheon

Mckinney, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

164000.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Service Management, Technical Support, Team Leadership, Operational Goals, Problem Solving, Customer Communication, Technical Analysis, Training, Deployment Coordination, Performance Reviews, Logistics Management, Troubleshooting, Process Improvement, Inventory Management, Technical Writing, Linux

Industry

Aviation and Aerospace Component Manufacturing

Description

Date Posted: 2025-10-17 Country: United States of America Location: TX190: 2501 West University, McKinney 2501 West University , McKinney, TX, 75070 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance: Secret - Current At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. Raytheon’s Field Engineering team is seeking a Field Service Supervisor. In this dual role you will provide technical and business support, leadership of employees, set day-to-day operational goals for team, solve routine problems, ensure practices and procedures are followed by direct reports. This onsite position is in McKinney, TX, participating in offsite locations. Travel is up to 25% CONUS, and up to 75% OCONUS , with short-term notice. Employment is contingent upon meeting all medical requirements for overseas assignment including comprehensive post-offer medical examination. Special Work Conditions Must be willing and able to travel to environments that may include harsh living conditions (extreme heat and cold, living conditions, etc.) and/or hostile work environment with little notification. What You Will Do Manage a team of deployed field service representatives along with direct report employees. Plan and set day-to-day operational goals within a clearly defined area of responsibility. Review Field Service Representatives status for accuracy and program compliance. Assign tasks to a team to achieve operational targets, service standards, etc. Provide day-to-day work direction for team, focused on maintaining steady workflow and productivity and resolving operational decisions. Communicate with parties within and outside of own team, which may include external customers or vendors depending upon the job. Make minor changes in systems and processes to solve problems or improve effectiveness of the work area. Ensure policies, practices and procedures are followed by direct reports. Manage technical products, services, logistics and provisioning, quantity surveying, and configurations to assigned customers. Troubleshoot technical problems and issues and recommends actions to company or customer representatives. Act as local on-site representative to the customer’s organization. Manage statement of work to meet customer and contract requirements. Coordinate travel for employees from gateway into theater and within theater of operations. Conduct technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications. Solve problems through drawing from prior experiences or standard procedures. Conduct performance reviews and set yearly goals with your team. Provide daily reports on both equipment status and personnel status to internal management and our government customer. Attend weekly meetings briefing equipment and personnel status to both internal management and our government customer. Communicate customer needs and requests to the program in a timely manner. Secondary Responsibilities to Anticipate Ensure field engineers are provided an in-brief regarding the program expectations. Assist deployment coordinator to ensure effective employee entry and exit from theater of operations. Perform in the capacity of a field engineer requiring oversight of KuRFS Radar and Coyote CUAs platforms on a temporary basis. Attend customer meetings if the Field Operations IPTL is unavailable. Backup for submitting Trouble Reports to Engineering team and briefing Trouble Review Board on faults. Provide input and feedback to trainer and FSR Lead on FSR performance and training needs. Review work orders and trouble tickets for accuracy. Archive final work orders and trouble tickets into shared library. Ensure employees are submitting inventories and conducting scheduled maintenance per program guidelines. Hold employees accountable as custodians of government and program property. Address issues promptly, which prevents problems from escalating and helps maintain a productive work environment. Provide input to hiring, firing, promotion, performance, and rewards decisions for direct reports. Qualifications You Must Have Typically requires a Bachelor’s and a minimum of 5+ years prior relevant experience, or an Advance Degree in a related field and a minimum of 3+ years’ experience. Experience with electronic resources and test equipment used in electronic installation, maintenance, and testing. Experience with deployment in a combat environment. Experience with developing, implementing, maintaining, and evaluations, including written, verbal, hands-on and tactical measurements of training effectiveness / comprehension. Experience using LINUX or UNIX. Experience managing employees in a deployed environment across multiple CoComs. Experience training and guiding large multinational teams. Experience briefing senior level stakeholders and U.S. Government customers. Comprehension of basic management approaches such as work scheduling, prioritizing, coaching and process implementation. Active and transferable U.S. government issued Secret security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Qualifications We Prefer Additional years of experience will be considered in lieu of a degree. Experience working with KuRFs Radars and Coyote C-UAS systems. Comprehension of Microsoft Office suite of computer applications. Excellent self-starter and ability to align priorities. Excellent technical writing, oral communication. Knowledge of Sensitive Information Procedures. What We Offer Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation. Clearance Information: This position requires security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htm #LI-FR1 As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.

Responsibilities

Manage a team of deployed field service representatives and set operational goals. Troubleshoot technical problems and ensure compliance with policies and procedures.