Field Service Supervisor at Pella Windows & Doors

Geneva, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

85000.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Team Leadership, Service Coordination, Conflict Resolution, Public Speaking, Financial Reporting, Problem Solving, Project Management, Administrative Detail, Professional Communication, Instructional Teaching, Operational Cost Analysis

Industry

Wholesale Building Materials

Description

Pella is seeking a Field Service Supervisor for our Geneva, IL branch. The Field Service Supervisor is responsible for leading the customer support processes. This includes responsibility for exercising independent judgment to provide a seamless customer experience through some or all of the following teams: service coordination, service technicians, and other providers. Responsible for the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company growth and profitability. This is a full-time position that works in-person at our Geneva office. Pella Family of Brands offers the following benefits: • Company sponsored benefits that include healthcare, dental, and vision plans • Company paid life insurance • Company paid short/long term disability insurance • Paid vacation • Paid sick and personal days • 9 paid holidays • Generous 401(k) plan with 4% company match • Employee assistance program • Tuition assistance • Employee discount The targeted pay range for this role is $75,000 - $85,000. The total compensation package for this position may also include applicable incentive compensation, such as an annual bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data. About Pella Corporation As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023. At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you’re most proud of — that’s why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development. With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?

Responsibilities

Lead customer support processes and manage teams including service coordination and technicians to ensure a seamless customer experience. Identify and implement programs and policies that drive customer satisfaction, company growth, and profitability.