Field Service Supervisor Power NSW at Vertiv

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Problem Solving, Learning Agility, Team Collaboration, Multitasking, Prioritization, Negotiation, Influencing Skills, Computer Literacy, Technical Knowledge, Commercial Acumen, Service Management, Customer Service, Safety Compliance, Field Service Management

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Position Summary/Objectives of Incumbent: The purpose of this position is to attend to customer needs by directing the activities of field service personnel and following up opportunities, and to carry out service of equipment, after hours service, commissioning and service contracts. Key Responsibilities Carry out commissioning, service contracts and participate in the after hours call out roster to deliver service commitments in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense and profitability. Ensure field personnel are equipped with tools and documentation in order to perform their functions. Ensure despatching and scheduling of calls is provided to all field personnel. Respond to customer requests for quotation or service advice within a timely manner. Assist field personnel in situations of technical difficulty. Support field personnel in the execution of their admin functions such as paperwork. Take all necessary steps to ensure OH&S requirements are adhered to. Promote Vertiv’s Service capability at all opportunities to gain additional business. Seek out additional business by direct representation to prospective customers. Conduct site inspections and adhoc checks on personnel to ensure Customer Engineers are performing to company expectations and meeting our clients needs. Recommend training, either technical or customer service, of field staff. Manage the staff in the field with the most efficient manner ensuring all legal obligations and humane considerations are met in the process. Appraise staff on an ongoing basis and regularly review performance with subordinates. Conduct cyclic counts to ensure correct levels of van stock and warehouse. Co-ordinate customer requirements with availability of field staff for site commissioning. Report to management the current project status when necessary. Ensure field service personnel presentation meets company standards. Ensure timesheets are filled out correctly, signing and forwarding to Manager for countersigning before sending to pay office by due date with the accompanying support documentation if required eg: Doctors Certificate. Liaise with Technical Support Group to assist field personnel with technical issues. Provide Business Development Support to the region, aiming to grow contract business for both Thermal and Power Services. Continuous Improvement: To be aware at all times of both Sales & Service opportunities for the Company, and to report any such opportunities to Management. To ensure that the Sales Department is made aware of all new sales opportunities and prospects, and to work closely with them in achieving this business. WHS, Environment & Quality: Comply with all Work, Health & Safety, Environment and Quality obligations Actively promote safety in the workplace Employees reporting to Incumbent Nil Main contacts within Company Other Customer Engineers – Power Service Supervisor – Power Service Operations Manager Safety Manager Technical Support Team Sales Team Finance Main contacts outside the Company Customers Product Suppliers Contractors Vertiv Partners Education/Qualification: Electrical/Electronics Trade Certificate (ideally) Relevant State-based Electrical Licence Specialist Knowledge: Commercial acumen Technical knowledge in data centres, telecom, commercial & industrial or similar industries Practical Experience: Proven track record within the power industry as a service technician Proficiency in Microsoft Office Personal Characteristics: Excellent communication, inter-personal and problem solving skills Learning agility Interpersonal skills Ability to work collaboratively in a team environment Ability to multitask and priorities workloads Negotiation & influencing skills Computer literacy at an intermediate level Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Responsibilities

The Field Service Supervisor is responsible for directing field service personnel, ensuring efficient service delivery, and managing customer interactions. They also oversee compliance with safety regulations and promote business development opportunities.