Sandvik Mining
Field Service Supervisor – Mackay | Queensland
About the opportunity
The key focus of the Field Service Supervisor role is being responsible for ensuring the safety of personnel and fostering the growth and financial success of the Field Service business. This role overseeing the tasks of all supervisors and tradespeople who are involved in all areas of Field service and coordinating with a range of internal and external stakeholders and handling warranty claim procedures. An integral part of this role is also to provide exceptional customer service and strive to meet customer needs effectively and fulfil the business needs of Sandvik.
This role is a Monday – Friday position.

Responsibilities

• Providing supervision and direction to team members.
• Undertaking all planning requirements to ensure utilisation of labour and resources in an effective manner.
• Coordinating field service technicians on a day-to-day basis in relation to the needs of the customer and business.
• Processing and responding to warranty claims as per Sandvik processes.
• Development and training of field service personnel.
• Communicate clearly and work with all business lines to provide a consistent service and support to our customers in the region.
• Customer liaison and site visits as required.
• Meet KPI’s and prepare weekly and monthly reporting.

About you
You are a Mackay local, with previous experience in a mechanical workshop environment coupled with trade qualifications and minimum of 5 years post trade experience. A Certificate IV or Diploma in Business would be advantageous but not a requirement.
You have a strong EHS management culture with a drive and determination to achieve company targets and goals. A positive and proactive outlook with excellent communication skills to ensure customer expectations are achieved.
Agencies need not apply.
To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

• Generous Superannuation contributions, above the industry standard.
• Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
• Employee Referral program, earning up to $5,000 per successful referral
• Company-wide Bonus scheme to reward your hard work and dedication.
• Company-funded paid parental leave, with superannuation contributions during the leave period.
• Extensive training opportunities, from internal programs to contributions towards external studies.
• Sandvik Wellness Program to support and enhance your health and wellbeing.
• Ongoing development, opportunities with extensive internal and external training opportunities.
• Flexible working arrangements, with flexible start and finish times

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website where we are listed in the top 101 endorsed employers for 5 years running.
We are also honoured to be recognised as a Silver Status for Sandvik’s Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program.
Who we are
Sandvik Mining and Rock Solutions is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, and technical solutions tailored to the mining and infrastructure industries. As a business area within the Sandvik group, we are proud to be part of the 41,000 employees spread across more than 170 countries globally.
Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component manufacturing. Sustainability is integral to our growth and our customers’ success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions and 90% circularity by 2030.
We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.
Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.
How to apply
For further information about the role please reach out to Talent Acquisition Specialist – Ivy Chau at
ivy.chau@sandvik.co

• Providing supervision and direction to team members.
• Undertaking all planning requirements to ensure utilisation of labour and resources in an effective manner.
• Coordinating field service technicians on a day-to-day basis in relation to the needs of the customer and business.
• Processing and responding to warranty claims as per Sandvik processes.
• Development and training of field service personnel.
• Communicate clearly and work with all business lines to provide a consistent service and support to our customers in the region.
• Customer liaison and site visits as required.
• Meet KPI’s and prepare weekly and monthly reporting