This position performs routine skilled and technical support work in the inspection, repair and maintenance of transmission and distribution substation electrical equipment.
This position requires working outdoors in all weather conditions. Occasionally work is performed near moving mechanical parts in high, precarious places and is occasionally exposed to wet and/or humid conditions, ambient air, temperature extremes, fumes and airborne particulates, traffic, toxic or caustic chemicals, electrical shock hazard, noise pollution, and vibration.

Responsibilities:

• Supervise and manage a team of field service technicians responsible for installing, maintaining, and repairing transformers and other Substation Equipment.
• Ensure that all field service activities are carried out in accordance with safety guidelines and company policies.
• Plan and schedule field service activities, including assigning tasks to technicians and coordinating with customers.
• Provide technical guidance and support to field service technicians, including troubleshooting complex issues and providing solutions.
• Conduct regular performance evaluations and provide feedback to field service technicians to ensure high-quality work and continuous improvement.
• Monitor and track field service activities, including maintaining records of service calls, equipment repairs, and customer interactions.
• Collaborate with other departments, such as engineering and sales, to ensure effective communication and coordination of field service activities.
• Mentor and Field service technicians to enhance their technical skills and knowledge.
• Stay updated with industry trends and advancements in transformer technology to provide expert advice and recommendations to customers.
• Handle customer complaints and resolve issues in a timely and satisfactory manner.
• Prepare and submit reports on field service activities, including service performance, customer satisfaction, and equipment status.

Qualifications: