Field Service Supervisor (Underground) at Sandvik

Orange, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, People Management, Process Management, Field Service Operation, Customer Service, Coordination, Warranty Claim Management, EHS Leadership, Team Development, Financial Performance Oversight, Budget Management, Contract Risk Management, Profitability Analysis, Quality Assurance, Compliance Management, Continuous Improvement

Industry

mining

Description

Sandvik Mining Field Service Supervisor (Underground)– Orange I NSW About the Opportunity The Field Service Supervisor (Underground) role is responsible for leading people and processes to deliver a competitive and profitable field service operation for Sandvik, while ensuring best-in-class customer service. The role oversees and coordinates the activities of all field service technicians across all service areas, working closely with both internal and external stakeholders. In addition, the position holds responsibility for warranty claim management and related service processes. Responsibilities: All employees and workers are required to conduct themselves in accordance with our EHS Vision to achieve Zero Harm to our people, the environment we work in, our customers and our suppliers Lead, motivate and develop a high‑performing Field Service team while fostering a strong safety culture. Build and maintain strong customer relationships and deliver exceptional service outcomes. Oversee financial performance, including budgets, contract risk, and profitability. Ensure quality standards, processes, and compliance requirements are consistently met. Manage warranty claims and liaise with internal and external stakeholders. Support daily operations, resolve service issues, and ensure efficient scope and contract delivery. Drive continuous improvement, team capability development, and effective cross‑department communication. Roster: Monday – Friday About you: This role requires proven supervisory experience within a mechanical workshop and/or field service environment, supported by a recognised mechanical trade qualification and a minimum of five years’ post-trade experience. A Certificate IV or Diploma in Business (Front Line Management) will be highly regarded. You will demonstrate a strong commitment to EHS leadership, with the drive and determination to achieve company targets and operational goals. A positive, proactive approach and well-developed communication skills are essential to effectively manage teams and ensure customer expectations are consistently met. Agencies need not apply. To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical. What we offer Attractive location premiums, on top of your base rate. Flexible working arrangements, work from the comfort of your own home up 40% of the work week Training and development opportunities, from extensive internal programs to contributions towards external studies. Company-funded paid parental leave, with superannuation contributions during the leave period. Sandvik Wellness Program to support and enhance your health and wellbeing Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program. Employee Referral program, earning up to $5,000 per successful referral Company-wide Bonus scheme to reward your hard work and dedication. Sandvik is proud to be a WORK180 Endorsed Employer for Women, having been listed among the Top 101 Endorsed Employers for five consecutive years. We are committed to fostering an inclusive and supportive workplace, and you can explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment. Who we are Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally. Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030. We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation. For further information about the role please reach out to Talent Acquisition Specialist – Chelsea Webb – Chelsea.webb@sandvik.com Applications close: 20 April 2026, or prior if ideal candidate selected. When you join our global team you will find yourself inspired by the spirit of Sandvik and contribute to our purpose to advance the world through engineering. Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. Our offerings cover the entire customer value chain and are based on extensive investments in research and development, customer insights and deep knowledge of industrial processes and digital solutions In 2024 the Group had approximately 41,000 employees and revenues of about 123 billion SEK in about 150 countries within continuing operations. Sandvik at a glance

Responsibilities

The Field Service Supervisor is responsible for leading people and processes to ensure a competitive and profitable field service operation while delivering best-in-class customer service. This includes overseeing field service technicians, managing warranty claims, and ensuring quality standards and compliance are consistently met.