Field Service Supervisor at WesTrac

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Work Order Management, Heavy Diesel Mechanic, OH&S, Risk Assessment, Stakeholder Management, Analytical Troubleshooting, Continuous Improvement, Customer Relationship Management, Resource Allocation, Budget Management, Strategic Thinking

Industry

Machinery Manufacturing

Description

Reporting to the Area Manager, the Field Service Supervisor will join our team on a fulltime basis at our Perth Precinct. This role is accountable for the ownership of the complete customer care experience regarding WesTrac service, repair and general service provision queries in relation to the allocated area of service/equipment. The role is accountable for ensuring effective work order management and department performance to achieve WesTrac’s targets of productivity and compliance to Caterpillar, customer and WesTrac requirements. Location: Perth Precinct Roster: 9 days on 5 days off 11.5 hours a day (including meal break) Key responsibilities: Lead and manage a highly capable and engaged team of technicians, fostering strong performance, collaboration, and consistent delivery of high-quality outcomes. Lead by example, demonstrating organisational values and visible safety leadership to ensure safe, productive work practices. Drive team performance by setting clear expectations, assigning work, monitoring progress and holding people accountable. Adapt to change by communicating plans clearly, allocating resources effectively and ensuring consistent delivery. Apply strategic thinking to minimise operational impacts on the environment and community. Demonstrate strong commercial, technical and customer focus by meeting budget requirements, coordinating customer needs end‑to‑end and maintaining productive stakeholder relationships. Requirements for the role: Heavy Diesel Mechanic Trade or similar discipline 2+ years supervision experience in a similar position (diploma certified preferred) Direct experience in heavy mobile equipment (Caterpillar preferred) maintenance and OH&S and risk assessment requirements Strong communication and interpersonal skills, with the ability to give clear direction in high‑risk environments Proven organisational capability and experience managing competing priorities in dynamic settings Advanced analytical, troubleshooting and continuous‑improvement skills Demonstrated ability to build effective stakeholder relationships and exceed customer expectations Our Benefits include, but are not limited to: Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family. Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity. Our Company & Commitment With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions. At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality. Reference Number: 5990

Responsibilities

Lead and manage a team of technicians to ensure high-quality service and repair outcomes for Caterpillar equipment. Accountable for work order management, productivity targets, and maintaining strong customer and stakeholder relationships.