Field Service Support Representative at Eaton USA

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Resource Allocation, Logistics Management, Administrative Support, Customer Service, Problem Solving, Conflict Resolution, Team Collaboration, Data Accuracy, Process Improvement, Analytical Skills, Communication, Warranty Management, Service Maintenance, Technical Support, Sales Support

Industry

electrical;Appliances;and Electronics Manufacturing

Description

This role ensures efficient scheduling and resource allocation for field service technicians and engineers, manages spare part logistics, and provides comprehensive administrative support before, during, and after service delivery. The position acts as a central point for service maintenance administration, warranty management, and customer application assistance, supporting both field service and sales teams. Plan, allocate, and monitor field service resources to maximize operational efficiency and meet service level agreements (SLAs). Develop and maintain weekly and monthly schedules for Field Service Engineers, ensuring optimal coverage and timely response to customer needs. Oversee the availability, procurement, and delivery of spare parts and components to service sites, coordinating with suppliers and internal teams to minimize downtime. Organize and track all service maintenance tasks using relevant databases and applications, ensuring accurate and up-to-date customer records. Proactively identify and resolve customer issues, providing solutions for non-standard queries and ensuring high customer satisfaction. Work closely with sales, order management, and supply chain departments to maintain deep knowledge of internal processes and product portfolios. Ensure data accuracy, detect and escalate issues promptly, and participate in team projects and initiatives. Contribute to process improvements, team events, and special projects to enhance service delivery and team performance. Bachelor's degree (BS/BA) from an accredited institution or equivalent professional degree Minimum of 2 years in field service support or customer service, preferably in electrical, IT, or telecommunication sectors. Strong analytical skills, creative problem-solving, conflict resolution, and ability to manage multiple priorities. Team-oriented and supportive. Fluent English required; additional European language is an advantage.

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Responsibilities

This role ensures efficient scheduling and resource allocation for field service technicians and engineers while managing spare part logistics. It acts as a central point for service maintenance administration, warranty management, and customer application assistance.