Field Service Support Representative at Ralliant

Redmond, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Material Handling, Communication Skills, Data Entry, File Management, Organization, Detail-Oriented, Multitasking, Quoting, Invoicing, Purchase Order Processing, Logistics Coordination, Shipping Systems, Calibration Support, Technical Environment

Industry

Electrical Equipment Manufacturing

Description

- Greet customers, receive and return equipment, and provide status updates on service orders. - Issue and track customer units sent to outside vendors and coordinate return and billing. - Review purchase orders and create service quotes based on customer needs and internal pricing structures. - Open and monitor work orders, ensuring accurate entry of service, labor, and parts for invoicing. - Generate, send, and follow up on quotes and invoices to ensure timely payment and customer satisfaction. - Assist in scheduling onsite calibration events and confirming logistics with customers and technicians. - Coordinate daily shipping and receiving activities using FedEx, UPS, and other freight carriers. - Pack and unpack customer equipment according to packaging standards; operate foam packaging machinery if needed. - Maintain organization of incoming/outgoing shipping documentation and digital records. - Perform pickups and deliveries as needed, ensuring safe transport and excellent customer interaction. - Partner with other service centers to track and expedite calibrations - Escalate delays or customer issues as needed and actively participate in team meetings and improvement efforts. - U.S. Citizen or U.S. Person status required. - Valid driver's license with a clean driving record. - 2+ years of combined experience in customer service, administrative support, and/or material handling roles. - Excellent written and verbal communication skills, with strong customer service orientation. - Proficient with Microsoft Word, Excel, Outlook; data entry and file management experience. - Capable of heavy lifting (up to 50+ lbs); ability to stand and move throughout the day. - Must be highly organized, detail-oriented, and capable of multitasking in a fast-paced environment. - Ability to work flexible hours and occasional overtime as needed. - Experience with quoting, invoicing, or purchase order processing in a service or technical environment. - Familiarity with Oracle, Gage, CalWeb, Microsoft Dynamics, or other CRM/service management systems. - Experience with shipping systems (FedEx, UPS WorldShip) and logistics coordination. - Previous experience supporting calibration, repair, or lab-based service organizations. - Demonstrated ability to support multi-site teams or field-based operations.

Responsibilities

The Field Service Support Representative greets customers, manages equipment returns, and provides updates on service orders. They also coordinate logistics for calibration events and handle shipping and receiving activities.