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Field Service Team Leader at CUMMINGS INC
London, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Team Leadership, Service Coordination, Performance Management, Customer Relationship Management, Technical Support, Resource Planning, Budgeting and Invoicing, KPI Analysis, Warranty Management, Operational Management, Staff Development, Logistics Management

Industry

Motor Vehicle Manufacturing

Description
Job Summary: Supervises small groups of employees who install, service, and repair equipment and machinery.   Key Responsibilities: Supervises small groups of Service Technicians; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality. Provides coaching and feedback to individual Service Technicians; provides performance reviews and opportunities for professional growth. Provides some first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed. Assists with service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations. Assist with reviewing quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes. Monitors the status of open repairs with workshop technicians; addresses issues that impact completion of the repair plan in the time quoted to customers. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities
Supervises and coordinates a team of service technicians to ensure the efficient installation, repair, and maintenance of equipment. Manages customer relations, service agreements, and financial administrative tasks including invoicing and KPI monitoring.