Field Service Team Leader Subs at Technogym S.p.A.

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team leadership, Field service management, Technical troubleshooting, Root cause analysis, Customer satisfaction, Salesforce, CRM management, Electronic engineering, Mechanical engineering, ERP systems, ICT systems, Technical training, Performance management, Communication skills, Negotiation skills, Safety management

Industry

Wellness and Fitness Services

Description

Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026. Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world! What We Offer 7 extra Wellness Days per year 1 Birthday Leave day in your birthday month Access to our Employee Assistance Program (EAP) with paid therapy sessions $100 monthly reimbursement for gym membership Your Role We are seeking an energetic, process-driven Field Service Team Leader to ensure the timely and cost-effective execution of local field service activities. In this role, you will oversee the service, repair, and installation of Technogym products in line with current Service Level Agreements (SLAs). You will lead a high-performing team dedicated to delivering outstanding technical service and support, consistently optimizing the customer experience beyond expectations. At Technogym, one of our core goals is “Satisfying 100% of our customers and end users.” Our Services teams are continuously working to elevate service quality and deliver the very best fitness experience anywhere. If you are an After Sales professional passionate about customer satisfaction, this role is for you. Your Impact As Field Service Team Leader, you will: Collaborate in managing the performance and costs of the Field Service organization in line with assigned targets Manage field technical resources and ensure strict adherence to repair and service protocols Coordinate the second-level technical support team to improve efficiency and compliance Support effective planning and scheduling of field technician visits to meet agreed service levels Identify key product issues impacting customer satisfaction and escalate to International Technical Support at HQ Provide technical training, ensuring technician certification and correct protocol execution through on-field audits Personally manage safety issues or escalate them to the appropriate stakeholders Understand and resolve customer complaints, involving relevant internal departments as needed Actively improve customer satisfaction and manage dissatisfied customers Enter, track, and manage support requests using CRM (Salesforce) Drive service quality through technical and performance KPIs such as FTFR, TTS, JMR3, company policies, and technician performance metrics Lead organizational effectiveness by maximizing team performance, development, and engagement Partner with the Spare Parts team to ensure governance of local warehouses, oversee correct parts consumption, and manage annual stock counts About You You are passionate about fitness, enthusiastic, proactive, and grounded, with strong ethical values. You are a people leader with excellent communication and negotiation skills, capable of motivating teams while maintaining high technical and service standards. What You Bring Strong technical product knowledge across both hardware and software Excellent problem-solving and organizational skills Proven expertise in root cause analysis and troubleshooting Background in Electronic and/or Mechanical Engineering Experience working with ERP systems and databases Solid knowledge of ICT systems and office automation tools Technogym is an Equal Opportunities Employer Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

Responsibilities

The Field Service Team Leader will manage local field service operations, including the repair and installation of products while ensuring adherence to service level agreements. They will lead a technical team, optimize customer satisfaction, and oversee resource planning and performance metrics.