Field Service Tech at Infios

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Repairing, Mechanical Systems, Electrical Systems, Customer Service, Communication, Documentation, Attention to Detail, Problem Solving, Teamwork, Service Management, Technical Skills, Automation Control Systems, Industrial Communication Protocols, Mechatronics, Field-Based Environment

Industry

Software Development

Description

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. Join the Infios Robotics team as an AMR Technician and be on the front line of automated supply chain innovation. In this field-based role, you’ll work directly at customer sites to troubleshoot, maintain, and repair AMR systems—solving real-world problems and keeping operations moving. You’ll take ownership of service tickets, meet SLAs with confidence, and grow into a trusted system expert, combining technical skill, independence, and teamwork to deliver exceptional customer outcomes. What a Day in the Life Looks Like Perform repair, maintenance, and servicing of AMR machines and related equipment at customer sites Schedule, manage, and complete onsite service work, ensuring minimal disruption to operations Troubleshoot mechanical, electrical, and L1 software issues, escalating when required and owning resolution through to closure Partner closely with software partners (e.g., Geek+) to build strong product knowledge and act as local first-level software support Provide timely ticket updates and resolutions in line with defined service levels Maintain accurate and complete documentation, including timesheets, repair orders, checklists, maintenance reports, and expense reports Coordinate with internal teams, external service providers, R&D, project, and engineering teams as needed Manage spare parts and device inventories to ensure readiness and availability Support onsite engineering teams during implementations or escalations when required Contribute ideas to improve service processes, customer experience, and the overall Infios workplace What You Bring to the Team Hands-on experience troubleshooting and repairing mechanical and electrical systems Ability to safely use hand tools, power tools, and diagnostic equipment Strong capability reading and interpreting electrical schematics Experience working directly with customers in a service or field-based environment Clear, professional written and verbal communication skills Strong attention to detail and discipline around reporting and documentation Positive, customer-first mindset with a desire to resolve issues efficiently and thoroughly Ability to meet the physical requirements of the role and pass a pre-employment medical assessment Willingness to travel interstate and internationally as required Preferred: Background in mechatronics, dual trade (electrical/mechanical), or equivalent hands-on experience Experience with automation control systems and industrial communication protocols Exposure to supply chain, warehousing, or automated distribution environments Why join us: You will be working in fast-paced and dynamic environment, with international clients and colleagues Attractive compensation with participation in company success Extensive opportunities for remote work and home office arrangements along with flexible working time models Numerous training and development opportunities, including programs offered by our ACADEMY You will have a fun, casual, and flexible work environment Why join us? At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better. We believe the future is better when supply chains work better. We are an equal-opportunity employer and committed to inclusion in the workplace. At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site. Körber Supply Chain Software is now Infios. At Infios we believe that the future is better when supply chains work better. That’s why we’ve been pushing boundaries - driving purposeful innovation, thinking ahead and creating adaptable solutions to relentlessly make supply chains better. For everyone. Wherever you are on your journey, we’ll meet you where you are to create the future you need.

Responsibilities

The Field Service Tech will perform repair, maintenance, and servicing of AMR machines at customer sites while managing service work to ensure minimal disruption. They will troubleshoot issues, provide timely updates, and maintain documentation.