CONNECT WITH QUADIENT

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .
As a Technical Support Specialist, you will use critical thinking and problem-solving skills to manage complex end-user support calls on Lockers to both technicians and end user customers. Responsible for answering inquiries via telephone, email, Teams and for processing and tracking orders utilizing our internal ordering system. Requires the ability to independently assess each interaction with our internal and external customers, and to effectively prioritize and follow up afterwards. Demonstrates the ability to work with limited supervision and adhere to office policies and procedures.

• Provide mid to advanced technical support to customers, Field Service, Sales, and Marketing through various communication channels, ensuring exceptional customer care and satisfaction.
• Troubleshoot and resolve complex technical issues for Quadient solutions and products, leveraging problem-solving skills, creativity, and resourcefulness in dynamic situations.
• Communicate regularly with Product Engineers and team members, ensuring accurate information collection, proper documentation, and effective collaboration.
• Manage first and third-party technician scheduling, end-user communication, and billing accuracy while ensuring cost efficiency and maximizing service revenue.
• Develop technical documents, knowledge base articles, and training materials, while offering guidance to Level 2 Support Associates and Field Service Technicians.
• Utilize department applications (e.g., Teams, MyQuadient, Workday, Salesforce, ServiceMax) and uphold “Our EPIC Values” to enhance the overall customer experience.