Field Service Technicial - (PHOENIX) - Remote with Travel at Layer Zero

Aurora, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electrical Troubleshooting, Customer Service, Technical Support, Safety Protocols, Electrical Systems, Power Distribution, Static Transfer Switches, Remote Power Panels, Preventive Maintenance, Emergency Service, PC-Based Programming, Diagrams Interpretation, Service Records Maintenance, 24/7 Support, Military Training

Industry

technology;Information and Internet

Description

Description About Us LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. Position Description: Customer Service Technician The Customer Service Technician plays a vital role in ensuring the reliability and performance of LayerZero’s Power Systems, Inc. This position involves hands-on service, technical support, and customer interaction, both on-site and remotely. The ideal candidate will have strong electrical troubleshooting skills, a commitment to safety, and a customer-first mindset. Primary Duties: Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment, including: Static transfer switches Power distribution units Remote power panels Provide technical support to customers on-site and remotely via phone and email Maintain accurate and timely service records in the LayerZero system Respond to emergency service calls, including participation in the 24/7 support rotation Travel to customer sites across the U.S. and Canada as required Occasional weekend or holiday work may be necessary Skills & Experience: Experience servicing electrical power systems Strong electrical and electronic troubleshooting skills Ability to read and interpret diagrams and schematics Familiarity with PC-based programming of printed circuit boards Knowledge of electrical PPE and safety protocols Education: Associate degree in an electrical discipline is preferred Military training in electronics or electrical systems is preferred Work Location: Training conducted at LayerZero headquarters in Aurora, Ohio Field service performed at customer sites throughout the U.S. and Canada What We Offer: Competitive pay with performance incentives 100% company-paid medical, dental, and vision 401(k) with company match 3 weeks PTO, 8 paid holidays, and 2 floating holidays Why You Will Love Working with Us: Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects. Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement. Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life. Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.

Responsibilities

The Customer Service Technician is responsible for performing startup, commissioning, service, and preventive maintenance on LayerZero equipment. This role also involves providing technical support to customers both on-site and remotely.