Field Service Technician at Aristocrat Gaming

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Electrical Registration, Electro-mechanical Service, Problem-solving, Mobile Devices, Field Service Applications, Preventative Maintenance, System Diagnostics, Equipment Installation, Compliance, Health and Safety, Adaptability, Self-motivation, Team Collaboration, Data Entry

Industry

Gambling Facilities and Casinos

Description

Job Description Are you ready to join a world-class team and make a significant impact? As a Field Service Technician at Aristocrat, you'll be at the forefront of delivering outstanding technical support and service excellence across customer sites. You will play a crucial role within our organization, ensuring our electronic gaming machines operate flawlessly and our customers experience uninterrupted enjoyment. We are looking for someone ambitious and technically minded who thrives in a dynamic, customer-focused environment. Join us and be the face of Aristocrat, where your expertise and dedication will be highly valued! What You'll Do Customer & Technical Service Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site. Handle equipment installation, removal, upgrades, modifications, and game changes at customer sites, even during venue closures. Investigate and resolve complex system faults, and perform required repair work. Respond promptly and authoritatively to service calls to meet customer expectations and SLA requirements. Collaborate efficiently with venue staff to maintain high customer happiness. Reporting & Documentation Accurately collect and report all activities using Aristocrat’s field service management tools. Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory. Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards. Assist with internal service reporting and respond to departmental requests when required. Workplace Health & Safety (WHS) & Compliance Understand and align with Company and venue WHS policies, procedures, and regulations. Ensure the health, safety, and welfare of all employees, visitors, and contractors. Follow accident/incident/near miss processes and conduct investigations as required. Ensure all activities align with Company, legislative, and regulatory requirements. What We're Looking For Required Electrical registration and working permit with NZEWRB preferred but not mandatory Minimum 2 years, experience in electrical gaming machine servicing and repairs preferred Electro-mechanical service experience Background or qualifications in computer support and/or computer network systems. Must be physically capable of handling heavy equipment Ability to work in NZ/Work permit Proven problem-solving ability and ability to Adapt quickly to changing demands. Ability to contributes ideas for change and process improvement from own experience Self-motivated and able to work independently across multiple customer sites. Proficient in using mobile devices and field service applications for reporting. Flexibility to work weekends and public holidays as needed. Monday - Friday 08:30 - 5pm availability with on-call duties from Monday to Sunday. Willingness to travel outside of Auckland and stay overnight to support other teams. Car, phone, and tools provided with the job. On-the-job training and health insurance included. Physical Requirements Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools. Comfortable stepping up onto a safety step and working in variable physical environments. Comfortable standing for most of the workday. Capable of flexing, crouching, and performing tasks at ground level when necessary. Capable of raising arms overhead and performing tasks at shoulder level if necessary. Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations Up to 25% Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery. Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play! Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com. At Aristocrat sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe. Our FY24 Sustainability Disclosures provide a detailed update on our progress on the issues that matter most to our business and our stakeholders. Across responsible gaming, diversity and inclusion, supply chain ethics and climate action we’ve taken meaningful steps forward, as we strive to deepen our business’ resilience and long-term sustainability. We invite you to read more: Read the full disclosures Read the summary

Responsibilities

The Field Service Technician will perform scheduled tasks, preventative maintenance, and break/fix repairs on electronic gaming machines at customer sites. They will also investigate and resolve complex system faults while ensuring high customer satisfaction.