JOB DESCRIPTION

Position Title: Field Service Technician Department: Technical Services
Reporting Relationship: Technical Services Manager
Location: Barbizon Electric New York City Office

POSITION SUMMARY:

Provide technical service and support to Customers, Barbizon Regional Systems Division, and Vendors

REQUIRED SKILLS & ABILITIES:

• Basic Electrical Knowledge
• Knowledge of entertainment dimming & control systems
• Understanding of DMX and network control standards
• High level of organizational ability
• Ability to multitask and manage time efficiently
• Ability to follow direction
• Good work habits and organizational skills
• High proficiency troubleshooting skills
• Strong communication skills, both verbal and written
• Attention to detail
• Ability to get along with others
• Ability to work well without direct supervision, selfstarter
• Working knowledge of Microsoft Office and basic computer skills. Familiar with Business and Inventory Software
• Has personal transportation
• Willingness and availability for overnight travel
• Strong technical understanding of current lighting technology
• Proficient with soldering
• Good understanding of their personal limitations
• Ability to work well with contractors and subcontractors

QUALIFICATIONS & EXPERIENCE :

• Background and practical experience in technical aspects of entertainment and architectural lighting systems
• Technical Theatre or Television degree or comparable work experience or equivalent Technical School or Military training
• Valid driver’s license

PHYSICAL REQUIREMENTS:

• Available to travel to jobsites for extended periods (2 or more days)
• Able to lift 50lbs safely
• Able to work at height

• Provide support and troubleshooting to customers, both onsite and remotely via phone or electronic messaging.
• Evaluate Equipment to determine if it should be repaired inhouse or shipped to factory
• Repair conventional and automated fixtures, dimming equipment, control consoles and accessories
• Provide inshop repair service to customers
• Provide onsite field service to customers
• Manage paperwork for inshop and field service repairs
• Track/Coordinate repair paperwork and flow of materials between manufacturer and customer for factory repairs
• Maintain organization of customer and repair shop files
• Maintain equipment and parts inventory
• Handle billing for repairs and technical services
• Assist in crafting service contracts and respond to associated emergency repair calls
• Execute service contracts
• Provide Systems Division and factory commissioning of lighting systems, including low voltage terminations
• Installation of lighting equipment on site to include: assembly of distribution and control racks, fixtures and accessories
• Install and configure system software
• Train new customers on operations and maintenance of installed lighting system
• Provide accounting information to Project Management/Accounting Department for all field service
• Secure and return completed commissioning and training reports to Systems Division and/or factory
• Keep updated and informed of new products and system operational software
• Attend factory trainings with appropriate frequency to maintain “state of the art” technical support certifications
• Setup, connect and operate equipment for Demonstrations in house and in the field