Job Description
Job Title: Associate Service Engineer

1. SKILLS/KNOWLEDGE

• Previous experience with robots, controllers and peripheral equipment
• Previous experience with application software and programming
• Ability to interpret electrical, mechanical, and pneumatic prints and related technical documentation.
• Ability to read and interpret PLC ladder logic a plus
• Ability to utilize common PC and Microsoft Office applications (Outlook, Word, Excel)
• Ability to work safely and effectively within OSHA Laws
• Well developed technical writing skills
• Well developed technical communication skills
• Able to work at customer sites with little direct supervision
• Able to direct the activities of other employees at a customer site

2. EXPERIENCE/EDUCATION

• Associate’s Degree in an Applied Science or equivalent technical education preferred
• Some Robotics Integration/Installation/Service experience preferred

CORE TRAINING REQUIREMENTS:

The following training is required to enable job holders to perform the essential functions of the job.
1. Employee Orientation
26368. Safety Training
26369. Hazard Communication Training
26370. New Hire Quality/ESP Training

PURPOSE AND DESCRIPTION:

The purpose of the Associate Service Engineer is to provide customers with onsite repair, troubleshooting, programming or maintenance services for Robots and related system peripheral equipment.
The Associate Service Engineer report to the Rochester Hills office. The Service Engineer must be able to travel to a customer site on moment’s notice to perform the troubleshooting and repair functions. Assignments may involve long hours, night, weekend, and holiday work. Air travel is sometimes required. Upon the completion of the call a Service Report describing the problem, the corrective action and detailing the labor, material and travel expense costs is provided to the customer and then returned to Rochester Hills for processing.

ESSENTIAL FUNCTIONS:

• Troubleshooting, repair and maintenance of Robots and controllers, electrical control devices, and peripheral equipment
• Provide telephone based troubleshooting through the Hotline to support customers in resolving related peripheral equipment operational problems
• Documenting products and related peripheral equipment performance and failure modes
• Daily reporting to Service Management to update status & availability
• Completion of a Service Report for each customer call
• Maintenance of a service tool kit to facilitate rapid customer response
• Return of parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty