Field Service Technician - Crushing at ICM Solutions LLC

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Electrical Repair, Hydraulic Repair, Equipment Setup, Configuration, Commissioning, Repair, De-commissioning, Inspection, Safety Compliance, Customer Service, Communication, Lock-Out Tag-Out, Heavy Equipment Repair

Industry

Machinery Manufacturing

Description

Description ICM Solutions, the leading provider of crushing, screening, and white paving solutions in the markets we serve, is seeking a technically skilled and solutions-oriented field service technician to support our growing crushing service operations in Arizona. This role provides direct support to equipment both in the shop and on customer sites. This role is expected to troubleshoot and resolve issues with both customer-owned equipment and company owned rental machines. The ideal candidate is hands-on, safety focused and committed to continuous improvement and team development Responsibilities and Duties Utilize and comply with company, customer, and facility safety programs, processes, and procedures Adhere to company and site lock-out tag-out requirements Ensure exceptional customer service by communicating effectively and providing timely solutions to their equipment related issues Build and maintain relationships with customers to enhance satisfaction and boost loyalty Troubleshoot and repair electrical and hydraulic issues Advise customers and best practices and provide solutions to unique problems often requiring custom solutions Accurately identify and effectively communicate parts and components needed to complete repairs Travel to customer sites for setup, configuration and commissioning of equipment Support rental equipment through repairs, de-commissioning, off-rent inspections and equipment repairs Maintain a professional and proper personal appearance following company policy Oversee and maintain company provided service truck, equipment, and job specific tooling Complete all the training courses required to maintain customer compliance Be willing to work out of town, on weekends, and overtime when required Perform all other duties as assigned Requirements Preferred Experience High school diploma or equivalent 5 years’ experience related to crushing, screening, and heavy equipment repair Clean MVR (No more than 1 moving violation under the age of 25, and no more than 2 if over the age of 25) MSHA Certification Travel Requirements Out of town as required

Responsibilities

The technician will utilize and comply with all safety programs while providing exceptional customer service by communicating effectively and resolving equipment-related issues. Duties include troubleshooting and repairing electrical and hydraulic problems, advising customers on best practices, and supporting rental equipment through various service actions.