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Field Service Technician at CUMMINGS INC
Bucharest, , Romania -
Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Focus, Diagnostics Application, Electronic Service Tool Application, Engine Systems Interactions, Power Generation Systems Knowledge, Service Documentation, Health and Safety Fundamentals, Self-Development

Industry

Motor Vehicle Manufacturing

Description
Job Summary: Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.   Key Responsibilities: * Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs. * Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site. * Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field. * Escalates unresolved issues to product specialists / Supervisor. * Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc. * Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. * Completes training in line with skill and business requirements. * Maintains service vehicle and tools for cleanliness and proper operation. * Ensures adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation; reports any issues/incidents to site management and supervisor.

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Responsibilities
The Field Service Technician serves as the primary customer support contact, diagnosing and executing complex repairs on generators and components at customer sites. They also perform preventative maintenance and coach less experienced technicians.