Field Service Technician at Electrolux Group

, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focused, Self-Motivated, Empathy, Adaptable, Organised, Acumen, Innovation, Curiosity, Problem-Solving, Time Management, Refrigeration Systems, Air Conditioning, Domestic Appliances, Commercial Appliances, Customer Service, Technical Skills

Industry

Manufacturing

Description

Consumer Care/Customer Care Permanent Job Description Bring our brand to life. Wherever and whenever people seek out taste, care and wellbeing. At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home! About The Role As an Electrolux Field Service Technician, you will be responsible for troubleshooting and repairing a wide variety of home appliances, providing our customers with a remarkable consumer experience each and every time. What You’ll Do You will primarily be on the road responding to consumer service calls assigned to you via our Service Allocation Team. Managing on average 7 jobs per day, you will be required to diagnose and repair domestic appliances, completing administration on your company issued Tablet. There will also be occasions that you will assist other Technicians with larger jobs, at all times providing a high level of customer service, ensuring all equipment is tested and calibrated in accordance with industry standards. As our roles and business requirements continue to evolve you may be required to perform additional duties Who You Are Customer Focused – You pride yourself on effectiveness and customer care service, making certain that our customer is completely satisfied. Self-Motivated – You are determined & committed to achieving results. Empathy - You understand and empathise with people and can apply your people and problem solving skills to reassuring customers. Adaptable – You demonstrate a flexible and solution focused mindset, adapting quickly to different people and situations. Organised - You set the pace and the priorities, and then you bring a methodical approach to meeting your daily goals. Acumen – You thrive on solving complex fault/diagnostic errors, providing the best outcome in a timely and cost efficient manner for the consumer. Innovation & Curiosity – You appreciate the importance for development, attending training and business communication sessions. Qualifications Must hold both: A valid Refrigeration Handling License A Restricted Electrical License Essential Skills & Experience Proven experience in refrigeration and air conditioning systems, working with: Domestic appliances (e.g. household refrigerators, air conditioners) Commercial appliance products (e.g. large-scale refrigeration units, HVAC systems) Customer-facing with strong ability to manage and meet expectations Self-motivated and proactive in completing tasks Empathetic approach to understanding customer needs Skilled in problem-solving and resolving challenging situations Highly organized with strong time management skills Why work for Electrolux? Step into a career with a Global Leader in Home Appliances, where innovation meets purpose, and people are at the heart of everything we do. Enjoy our flexible working environment, designed to support your lifestyle and productivity. Recharge with CARE Day an additional day off just for you Take advantage of exclusive discounts on our products for you, your family, and friends. Our Mentorship Program connects you with experienced leaders to support your personal and professional development. Stay healthy with annual onsite flu shots, skin checks plus access to wellness sessions and webinars to support your physical and mental health. Join a workplace that celebrates diversity, equity, and inclusion, backed by our dedicated DEI Committee. Be part of a company committed to sustainability, with real action behind our environmental goals. Find out more on www.electroluxgroup.com Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to www.electroluxgroup.com.

Responsibilities

As a Field Service Technician, you will troubleshoot and repair a variety of home appliances while providing exceptional customer service. You will manage service calls, diagnose issues, and complete administrative tasks using a company-issued tablet.