SUMMARY

The Field Service Engineer-Service Dept. provides a strategic job at Salvagnini America. The position is responsible for providing on-site troubleshooting and repair of the equipment, customer support and training on state-of-the-art products from stand-alone machines to highly flexible automated systems.

EDUCATION AND/OR EXPERIENCE

• A 2-year degree in mechanical or electrical technology/or equivalent work experience in the field. Military experience or practical work experience in a similar field will be considered.
• An excellent listener and can also be assertive, persistent, and persuasive.
• Strong interpersonal and written/verbal communication skills.
• Ability to thrive in a high-energy and fast-paced work environment.
• Adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on.
• Strong organizational skills and follow through.
• Fluent in PC use as a development and communications tool. MS Office/Excel/Word skills required.
• Advanced knowledge in the following:
• Mechanical devices: conveyors, pulleys, gears, hydraulic or pneumatic valves and actuators, etc.
• Electrical devices: Servo Motors, Controllers, relays, breakers, troubleshooting
• PC Communications: Serial and parallel communication, Ethernet, static/dynamic addressing.
• Other duties may be assigned.
• Salvagnini offers competitive Medical, Dental, Vision, 401K, Vacation, Paid Time Off

MATHEMATICAL SKILLS

Strong mathematical skills, including Algebra and Trigonometry. Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

PHYSICAL REQUIREMENTS

Candidate must have the ability to lift 75 lbs. without restrictions. Walking distances, transporting tools through the Customer’s location is required. Climbing steps and ladders, working in areas offering tight access is frequently required.

This position reports directly to the department manager, and includes the duties of troubleshooting and repair, customer training on the equipment, and on-site modifications to equipment. Submission of clear, and detailed, reports documenting the work performed, open points, and closed points in a timely manner. Professional appearance and good customer feedback is critical. Adherence to SOP’s and implementation of new procedures.