Field Service Technician/Engineer at On Point Holdings

, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

110000.0

Posted On

08 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Installation, Commissioning, Troubleshooting, Maintenance, Mechanical Troubleshooting, Electrical Troubleshooting, Hydraulic Troubleshooting, Pneumatic Troubleshooting, Servo Systems, PLC Controls, Industrial Networking, EtherCAT, Ethernet, Schematic Interpretation, Customer Support, Technical Documentation

Industry

Metalworking Machinery Manufacturing

Description

Field Service Technician/Engineer Levels II–III | 100% Travel Company: OpEx Service, LLC Department: Engineering / Field Service Classification: Non-Exempt (Hourly, Overtime Eligible) Compensation Range: $75,000 – $110,000+ depending on experience Location: Candidates must be based in Wisconsin, Minnesota, or Tennessee and live near a major airport. About OpEx Service OpEx Service, LLC provides expert field service, installation, and technical support for advanced CNC machine tools and industrial automation systems. As part of On Point Holdings, our team supports manufacturers across the United States by delivering reliable service, technical expertise, and rapid response to keep production running. Position Summary The Field Service Engineer is responsible for installing, commissioning, troubleshooting, and maintaining CNC machinery and automation systems at customer facilities nationwide. This role serves as the company’s technical representative in the field, diagnosing complex equipment issues while supporting customers in maximizing machine uptime and production efficiency. Depending on experience, this role may also function as a senior technical resource, assisting with complex troubleshooting and mentoring junior engineers. Key Responsibilities Installation & Commissioning Install and commission CNC machine tools and automation systems at customer facilities Perform machine start-ups, calibration, alignment, and parameter configuration Verify machine accuracy and performance to meet manufacturer specifications Troubleshooting & Repair Diagnose and repair mechanical, electrical, hydraulic, pneumatic, and control system issues Troubleshoot servo systems, I/O modules, PLC controls, and industrial networking systems Interpret electrical schematics, ladder logic, and technical documentation Customer Support Provide professional onsite technical support and maintain strong customer relationships Train customer personnel on machine operation, preventive maintenance, and troubleshooting Communicate service findings and recommendations clearly Documentation & Reporting Complete service reports, labor hours, travel logs, and parts usage documentation Record technical findings and corrective actions within company systems Maintain accurate and timely service documentation Team Collaboration Coordinate with service coordinators, parts teams, and applications engineers to resolve issues Provide feedback to engineering and product teams on equipment performance Support knowledge sharing and technical development across the service team Senior-Level Responsibilities (Level III) Serve as a technical escalation point for complex service issues Provide mentoring and on-the-job training to junior Field Service Engineers Support team development and operational improvements Safety & Compliance Follow all company safety policies and customer site safety requirements Maintain company equipment, tools, and documentation according to company standards Qualifications Education Associate or Bachelor’s degree in Engineering Technology, Mechatronics, Industrial Maintenance, or related field preferred. Equivalent hands-on experience will be considered. Experience Engineer II: 3–5 years of CNC or industrial automation service experience Senior Engineer: 8+ years of CNC or industrial automation service experience Technical Skills Mechanical and electrical troubleshooting CNC machine tools and industrial automation systems Servo systems, PLC controls (Allen Bradley preferred) Industrial networking (EtherCAT / Ethernet) Ability to read electrical schematics and technical drawings Professional Skills Strong customer service and communication abilities Ability to work independently in demanding field environments Strong analytical and problem-solving skills Professionalism and accountability in all interactions Additional Requirements Valid driver’s license and ability to maintain a satisfactory driving record Ability to travel extensively across the United States Ability to lift up to 40 pounds and work safely around industrial machinery Comfortable working remotely while maintaining communication with internal teams Must be legally authorized to work in the United States without sponsorship Tools & Equipment Field Service Engineers are expected to maintain a professional-grade personal tool kit appropriate for industrial field service work. Engineers should assemble a complete tool kit within the first 90 days of employment. OpEx provides: Annual tool allowance Specialty tools required for specific service work Company equipment necessary to perform assigned duties Working Conditions This role operates in a fast-paced field service environment requiring extensive nationwide travel, independent problem solving, and frequent work in industrial manufacturing facilities. Engineers must be comfortable working in varied environments and adapting to changing schedules based on customer needs. Employment & Legal Disclosures At-Will Employment Employment with OpEx Service, LLC is at-will and may be terminated by either the employee or the company at any time, with or without cause, subject to applicable law. Job Duties Disclaimer The responsibilities described above are intended to describe the general nature of the work performed and are not intended to be an exhaustive list of all duties or responsibilities. Time Reporting & Travel Compliance Employees must accurately record all hours worked, including travel time and service activities, in accordance with company policies and applicable wage and hour laws. Pre-Employment Requirements Employment may be contingent upon completion of a background check, drug screening, motor vehicle record review, or technical aptitude assessment where permitted by law. Equal Opportunity Employer OpEx Service, LLC is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

Responsibilities

The Field Service Engineer is responsible for installing, commissioning, troubleshooting, and maintaining CNC machinery and automation systems at customer facilities nationwide, acting as the company's technical representative in the field. This role involves diagnosing complex equipment issues, supporting customer uptime, and potentially mentoring junior engineers based on experience level.