Field Service Technician (Fire/Security/CCTV) at DataField Technology Services

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

30.0

Posted On

10 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Diagnostics, Troubleshooting, Fire Alarm Maintenance, CCTV Installation, Access Control Integration, Network Configuration, IP Networking, Blueprint Reading, Low-voltage Systems, NFPA 72, NEC Compliance, Technical Documentation, Customer Consultation, Multi-meter Usage, Video Management Systems

Industry

Telecommunications

Description

Description Schedule: Monday-Friday, 8:00 AM - 5:00 PM Job Types: Full-time, Contract ESSENTIAL FUNCTIONS AND BASIC DUTIES System Diagnostics & Troubleshooting: Perform expert-level troubleshooting of complex low-voltage systems. Rapidly identify and resolve ground faults, open circuits, and communication errors across IP CCTV networks, fire alarm panels, access control, and intrusion detection systems. Fire Alarm Expertise: Program, test, and maintain commercial fire alarm panels (e.g., Fire-Lite, Notifier, Silent Knight). Perform full system verifications and ensure all smoke detectors, pull stations, and notification appliances are functioning according to fire code. CCTV & Video Management: Install, aim, and focus IP/analog cameras (including PTZ). Configure NVRs/DVRs, optimize video storage, adjust frame rates, and seamlessly integrate Video Management Systems (VMS) like Milestone, ExacqVision, or Genetec. Access Control Integration: Wire and install electronic door hardware, magnetic locks, door strikes, and card readers. Configure access control panels and integrate them with overarching building security software. System Restoration & Configuration: Repair, replace, and configure defective devices. Terminate wires, test circuits, and ensure systems are functioning at 100% capacity. Network Integration: Assign IP addresses, configure network settings, and ensure seamless communication between hardware devices and head-end software. Client Consultation: Serve as the face of the company in the field. Provide honest, highly technical solutions to client problems while maintaining a professional appearance and building customer trust. Documentation: Complete required service tickets, site logs, and material usage reports accurately and in a timely manner. Stakeholder Communication: Effectively communicate technical information, system statuses, and project updates with clients, project managers, and customer service staff. SKILLS/ABILITIES Technical Mastery: Deep understanding of low-voltage circuits, relays, and multi-meter usage. Highly proficient in configuring IP-based security devices and troubleshooting complex system integrations. Code & Compliance Knowledge: Strong working knowledge of NFPA 72, National Electrical Code (NEC), and local building/fire codes as they relate to low-voltage installations and life safety systems. Blueprint Reading: Ability to easily read, interpret, and work from blueprints, riser diagrams, and complex technical schematics. Autonomy & Problem Solving: Strong analytical abilities and a sense of urgency. Must be able to independently assess a broken system, identify the fault, and execute the repair without hand-holding. Teamwork & Collaboration: A dedicated team player capable of coordinating with installation teams, sales staff, and IT departments to complete complex projects. Interpersonal Skills: Strong customer service and public relations skills; excellent verbal and written communication. Organization: Highly accurate, detail-oriented, and capable of managing your own daily service schedule efficiently. REQUIRED KNOWLEDGE & EXPERIENCE Experience: 3+ years of direct, hands-on experience installing, programming, and troubleshooting CCTV, Fire Alarms, and Security systems. Low Voltage & Networking: Advanced knowledge of low-voltage electrical systems and basic IT/networking principles (IP configurations, routers, switches). Tools: Mastery of the proper use of assorted hand tools, power tools, and diagnostic equipment. EDUCATION/CERTIFICATION High school diploma (2-Year Associate degree preferred, but not required). Fire Alarm Certification (Preferred) Valid driver’s license with a clean driving record. Must pass a background check and pre-employment BCI records check. WORKING CONDITIONS Office and field environment; limited travel expected. Drug-Free Workplace Program. Occasional weekend work required.

Responsibilities

The technician will perform expert-level troubleshooting, installation, and maintenance of fire alarm, CCTV, and access control systems. They are responsible for system configuration, network integration, and providing professional technical support to clients in the field.