Field Service Technician at HP Law

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Technical Support, Problem Solving, Mentoring, Electrical Systems, Hardware Installation, Troubleshooting, Preventive Maintenance, Automation Tools, Test Equipment, Field Service Management, Communication, Agile Learning, Digital Fluency, Collaboration, Process Improvement

Industry

IT Services and IT Consulting

Description

Champion the Customer Experience: Guide customers through installation processes, provide site-specific insights, and ensure seamless onboarding. Resolve with Impact: Tackle technical and relationship challenges with urgency and professionalism, escalating when necessary. Deliver Tailored Solutions: Support large and complex accounts with customized software and service delivery strategies. Lead Onsite Support: Provide hands-on assistance for break-fix issues, mentor third-party providers, and manage escalations. Proactively Prevent Issues: Use monitoring tools and data insights to anticipate problems and enhance service outcomes. Drive Technical Excellence: Apply deep technical knowledge to resolve advanced issues and recommend innovative improvements. Mentor & Collaborate: Support team development, coordinate departmental efforts, and foster strong cross-functional relationships. Improve Continuously: Identify process gaps, recommend enhancements, and ensure compliance with business controls and safety standards. Install & Educate: Set up new equipment at customer sites and provide hands-on training to ensure users are confident and capable in operating their systems. Embrace Teamwork: Thrive in a team-oriented environment where collaboration, communication, and a shared mindset are essential to success. Apply Technical Expertise: Leverage your background in electrical systems, hardware installation, and troubleshooting to resolve complex technical issues and ensure optimal equipment performance. High School Diploma, GED, or equivalent experience. Strong knowledge in areas such as electronics, electromechanics, commissioning, preventive maintenance, and technical support. Familiarity with automation tools, test equipment, operating systems, and field service management platforms. Effective communicator with a customer-first mindset. Results-driven, agile learner, and digitally fluent. Strong problem-solving and mentoring abilities.

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Responsibilities

The Field Service Technician will guide customers through installation processes and resolve technical challenges with urgency. They will also provide tailored solutions for large accounts and proactively prevent issues using monitoring tools.