Field Service Technician II at Empire Technological Group Ltd

Paradise, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Gaming Equipment Knowledge, Troubleshooting, Technical Diagnosis, System Optimization, Mentoring, Training, Remote Technical Assistance, Schematic Diagram Reading, Communication Skills, Computer Literacy, MS Software Proficiency, Customer Service, Organizational Skills, Analytical Skills, Travel Readiness, Licensing Compliance

Industry

Gambling Facilities and Casinos

Description

Description Empire Technological Group Limited dba Aruze Gaming Global is looking to add a Field Service Technician II to our team! Responsibilities: Demonstrate an in-depth understanding of gaming equipment, including gaming machines, consoles, peripherals, and associated software. Undertake on-site visits to gaming locations to perform installations, maintenance, repairs, removals and conversions. Effectively troubleshoot, diagnose, and resolve complex technical problems reported by customers and other technicians. Ability to maintain detailed knowledge of the company groups platforms. Act as an escalation point for challenging technical issues that require higher-level expertise. Collaborate closely with the support team and other departments to resolve complex cases promptly. Optimize gaming equipment and systems to achieve maximum performance, efficiency, and reliability. Mentor and train junior technicians, sharing technical knowledge and best practices, and ensure service tasks are completed to the highest standards. Offer remote technical assistance to customers when on-site visits are not required. Utilize various communication channels to diagnose and resolve issues efficiently. Assist senior technicians in the planning of major projects. Conduct training sessions for customers to enhance their understanding of gaming equipment usage and maintenance. Must be willing to be licensed in several different jurisdictions. Must be willing to work extended hours, work shifts, on-call for dispatch and variable work shifts. Perform on-call duties 24 hours a day, 7 days a week. Must be able to travel with little notice, and for extended periods of time. Must be able to travel by air. Other duties as requested and/or assigned. Required Skills/Abilities: High school diploma, associated electronic degree or a related field or equivalent Ability to read and translate schematic diagrams required. Strong written and oral communication skills. Must be able to demonstrate computer literacy, with excellent knowledge of MS Software including Excel, Word, and Outlook. Excellent customer service skills and ability to multi-task and manage priorities. Ability to work independently either individually or within a team structure with minimal direction. Have strong organizational and analytical skills and good follow-through required. To learn more about us and quick response on applications, please visit our website:Please visit Home - Aruze Gaming (aruzeglobal.com) to learn more about Empire Technological Group Limited! Benefits:401(k)Medical, Dental, VisionLife InsurancePaid Time OffDisability Insurance Schedule: 8-hour shift Job Type: Full-time position Empire Technological Group Limited dba Aruze Gaming Global is an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

The technician will perform on-site installations, maintenance, and complex repairs on gaming equipment, while also acting as an escalation point for difficult technical issues. Responsibilities also include mentoring junior staff, optimizing system performance, and providing remote assistance when necessary.