Field Service Technician II - Lexington, KY at Boston Scientific Corporation Malaysia

Lexington, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

91416.0

Posted On

25 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Expertise, Problem Solving, Customer Service, Electrical Knowledge, Mechanical Knowledge, Machine Controls, Troubleshooting, Communication Skills, Field Service Experience, Biomedical Engineering, Medical Equipment, User Training, Safety Protocols, Documentation, Team Collaboration, Time Management

Industry

Medical Equipment Manufacturing

Description

Additional Location(s): N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions. About the role: As a Field Service Technician II at Boston Scientific, you will serve as a trusted technical partner to our customers by installing, maintaining, and servicing Boston Scientific medical systems and devices. This is a hands-on, field-based role that requires strong technical expertise and the ability to solve problems independently. This position plays a critical role in ensuring customer satisfaction through a consistent commitment to delivering high-quality service. You will manage your own territory and work closely with healthcare providers and patients to support optimal equipment performance, user training, and overall service delivery. This role supports Boston Scientific's Cardiovascular Division, including products such as IVUS, AVVIGO, AngioJet, ICEfx, FARAPULSE, Rhythmia, and SmartFreeze systems. Collaboration with cross-functional teams may include support for sales, complaint resolution, event coverage, and field documentation, depending on business needs. The selected candidate will be based near Lexington, KY, managing their assigned territory, which includes Kentucky, Ohio, and West Virginia, and providing coverage to surrounding areas as needed. This position offers a high level of independence, with support and collaboration from senior team members as required. Interested in hearing directly from a Field Service Technician at Boston Scientific? Check out our video featuring Bob to learn more about the role: https://videomy.co/sh2Iydw Sponsorship: Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Your responsibilities will include: Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting Deliver technical support for field escalations, customer concerns, and warranty inquiries Manage routine and emergency service requests within your assigned territory Accurately document service events, complaint information, and system updates using internal tools Adhere to standard operating procedures, safety guidelines, and applicable regulatory requirements Participate in projects, event support, or cross-functional tasks as required by the business unit Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities Required qualifications: An Associate's degree in Electronics, Biomedical Engineering, Life Sciences, or a related technical field; OR a High School Diploma/GED with a minimum of 2 years of relevant experience (including equivalent military or field service experience) may be considered in lieu of a degree Strong electrical, mechanical, and machine controls knowledge, including machine-based software Proficiency in troubleshooting and servicing complex technical or medical equipment Excellent verbal and written communication skills with a customer-first mindset Ability to travel approximately 75% of the time to service customers, sometimes on short notice Ability to work independently and handle multiple priorities with minimal supervision Valid driver's license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements Preferred qualifications: Prior technical field service, biomedical, or military technical MOS experience Experience in hospital or ambulatory surgery environments Business unit-specific experience: Cardiovascular Devices: Background in EP, Cath Lab, or imaging technologies Certification or coursework in Laser Technology, Electronics, or Biomedical Engineering Strong proficiency with business systems and Microsoft Office Suite Requisition ID: 616628 Minimum Salary: $ 53768 Maximum Salary: $ 91416 The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) - see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above. Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements). Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements). For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability. As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you! At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class. Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination. Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

Responsibilities

As a Field Service Technician II, you will install, maintain, and service medical systems and devices while ensuring customer satisfaction through high-quality service. You will manage your own territory and work closely with healthcare providers to support optimal equipment performance.